Quality Assurance Specialist - Non-technical Customer Complaints 6

26 May 2021
22 Jun 2021
Contract Type
Full Time
Quality Assurance Specialist (6 Months FTC)
Camberley, Surrey

About Us

We are Novacyt, a rapidly growing diagnostics group specialising in infectious diseases. We have a number of successful brands and serve a large global customer base, from hospitals to large corporates.

Microgen is an expert in the development, manufacture and distribution of high-quality diagnostic products. These include gold standard molecular assays and a growing portfolio of rapid immunoassays for the detection of toxins, bacteria, viral antigens and key indicator proteins.

We're now looking for a Quality Assurance Specialist to join us on a full-time basis in Camberley, for a six-month fixed term contract.

The Benefits

- Competitive salary
- Private medical insurance
- Group pension scheme
- Life assurance
- 25 days' holiday per annum
- The ability to buy and sell annual leave
- Refer a friend scheme

This is the ideal role for a proven quality standards professional with a background in customer database management to drive their career forwards whilst creating important products that are having a worldwide impact.

It's an exciting time to join us as we won the Breakthrough of the Year award at the European Mediscience Awards 2020 and have been playing a key role in the fight against COVID-19 through our highly innovative solutions.

So, if you want to work in an engaging environment and support the development of products that are making a difference on a global scale, we want to hear from you.

The Role

As a Quality Assurance Specialist, you will play a key role in our quality management process ensuring quality compliance for the design, manufacture, sale and global distribution of our products.

You will also assist with the management of the customer complaint database and investigations into non-technical customer complaints.

Additionally, you will:

- Provide support for internal and external audits
- Generate, review and amend quality system documentation
- Support and develop data for the input into the site management reviews
- Provide quality support to other departments

About You

To be considered as a Quality Assurance Specialist, you'll need:

- To be experienced and conversant with current requirements for ISO13485, ISO 9001, and 21 CFR Part 820
- Previous experience of managing customer complaint databases
- Experience in investigating and documenting non-technical customer complaints, including resolution and closure of historical issues and documentation
- Risk management experience
- To be conversant with the key regulations for in vitro diagnostic devices
- The ability to read and understand technical material
- To be computer literate and experienced in the use of Microsoft Office packages

Ideally, you will be educated with a bachelor's degree or HNC in a relevant scientific discipline (Microbiology or similar Life Science preferred).

Also beneficial to your application are auditing skills, such as Lead Auditor to ISO 13485.

Other organisations may call this role QA Technician, Quality Assurance Technician, QC Technician, Quality Control Specialist, Quality Control Technician, Product Quality Technician, or Quality Technician.

Webrecruit, Novacyt and Microgen are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you're seeking your next step as a Quality Assurance Specialist, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Working hours: 37.5 hours per week.