1st Line Service Desk Analyst

1st Line Service Desk Analyst

Leatherhead, Surrey

About Us

Premium Credit is one of the leading insurance premium finance companies in the UK and Ireland. We are currently looking for a 1st Line Service Desk Analyst to join us in Leatherhead.

The Benefits

• Salary of GBP18,000 - GBP24,000 per annum DOE
• Overtime and on-call allowance
• Pension
• Medical and dental
• 25 days' holiday per annum
• Comprehensive benefits

This is an excellent opportunity for an IT support service desk professional to grow their career and take on more responsibility with a market-leading company.

You'll have the chance to work in an environment of advanced technology alongside teams of experts and highly talented individuals.

What's more, within the Service Desk Team, you will discover a culture of internal progression and promotion, making this the ideal role in which to develop further and grow your prospects.

The Role

As a 1st Line Service Desk Analyst, you will provide 1st line support to all company employees, acting as the central point of contact.

Reporting to the Service Desk Manager, you will provide support to customers via telephone, email, Skype, Teams and remote control. You will accurately log tickets onto our ITSM tool and assign tickets to the necessary teams.

You will handle all IT user service desk requests and incidents with a high level of customer service, aiming to investigate all requests and resolve where possible.

Additionally, you will:

• Troubleshoot and fix all user IT issues
• Escalate problematic issues to 2nd or 3rd line staff
• Set up and manage new mailboxes and mail distribution groups
• Administer the telephony system
• - Support comms equipment and IT hardware

About You

To join us as a 1st Line Service Desk Analyst, you will need:

• Previous commercial experience in an IT support service desk role
• The ability to use and navigate Windows Active Directory
• The ability to administer end users within M365
• Excellent organisational and communication skills
• The ability to prioritise and escalate issues in a timely manner
• Good customer service skills

Ideally you will be educated to A-Level standard or be Microsoft certified.

Previous experience within the financial sector would be beneficial to your application, as would experience with Windows Server2008 and/or 2012 and Windows 10. Scripting with Powershell would also be advantageous.

Please note, this role is office-based and will work upon a shift pattern. Shifts will start at either 7.30am, 8am or 9am. You will also be required to work an on-call rota covering evenings (6pm-10pm) and weekends.

Other organisations may call this role Service Desk Technician, IT Support Technician, 1st Line Technician, Desktop Support Technician, Network Support Technician, or 1st Line Analyst.

Webrecruit and Premium Credit are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you're seeking your next challenge as a 1st Line Service Desk Analyst, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.