Head of Customer Transformation

Head of Customer Transformation
Braintree, Essex
Salary - £64,750 including car allowance
Please note this role is a Fixed Term for 12 months

Closing date – Midnight Monday 21 June
Interview date – Thursday 1 July (am) and Friday 2 July

About us

We are proud to be the largest Community Gateway Association in the country. This makes us different from other housing associations as we encourage our residents to regularly share their insights with us so that they can be actively involved in decisions about their homes and the services we offer. Here at Eastlight, we believe we have a fantastic opportunity to not only meet the housing needs of our communities in Essex and Suffolk but do so much more for our residents.

With ambitious plans to play our part in challenging the housing crisis, we are looking for passionate and inspiring individuals from all walks of life to join our world and help us achieve the very best for our people, our residents, and our communities.

We are committed to promoting an inclusive and diverse culture where our people across all ethnicities, genders and lifestyles are respected and valued. Embracing diversity is not only the right thing to do, but it is key to our success, and that’s why we welcome applications from everyone.

 
About you:
 
The ideal candidate for this role will be able to demonstrate the following:

• Substantial knowledge, experience and expertise in stakeholder engagement and organisation design
• Experience of supporting people through change
• Knowledge of customer experience processes and plans, and how to engage in customer journey mapping
• Knowledge of business needs analysis and proposing changes to working practices to meet stated goals
• Educated to degree level or relevant experience in transformation in a customer focused environment

 
If this sounds like you then we would love to hear from you!
 

Join us!

In return, we can offer you a salary of £64,750 (including car allowance) and a great range of benefits as well as opportunities to learn, develop and collaborate across the organisation. Along with flexible working and a dress for your day office culture we are innovative, in not just the work we do, but the way we work.