Customer Service Inspector

Customer Service Inspector (Part-Time)
Torquay, Devon (with travel to various sites throughout the South West)
 
About the Role
 
We currently have an opportunity for a Customer Service Inspector to join our Customer Service team working one or two days per week.
 
As a Customer Service Inspector, you will be responsible for providing an inspection service between the Construction and Sales departments.
 
Ensuring a consistent high-quality product is achieved, you will continually improve the Customer Service experience in pursuit of the HBF 5 Star rating.
 
You will also be responsible for resolving issues that may arise relating to defects in a customer’s new home, including the planning and organisation of contractors.
 
Reporting to our Head of Customer Service, you will also:
 
- Conduct final quality inspections of properties before they are handed over to the customer
- Put into place any remedial action required prior to handover
- Instruct and monitor the progress of remedial works
 
Who we’re looking for
 
To be considered as a Customer Service Inspector, you’ll need:
 
- Relevant experience in construction
- Previous experience in problem solving, planning and resolving build issues
- Strong communication and interpersonal skills
- Excellent time management skills
- The ability to use your own initiative and work well under pressure
- A full, valid driving licence
 
What you’ll get in return
 
- A competitive salary
- Private healthcare for yourself and your family
- Life assurance x3
- 6% employer pension contribution
- 25 days’ holiday plus Bank Holidays, additional holidays awarded for length of service
- Cycle to Work Scheme
- Medicash health cash back scheme
- Discount on purchase of a Cavanna Home
 
About us
 
Cavanna Homes is a family-owned business established in the 1923. Our aim is to become the most admired regional house builder in the South West. We strive to achieve this through our product design, innovation and build quality whilst maintaining the trust and respect of our customers and the local communities around our developments. We aim to be a company whose employees, shareholders, customers, business partners and the community can be proud to be associated with.
 
At Cavanna, everyone lives by ‘The Cavanna Way’. This is our set of values that defines who we are as a team and how we behave – ‘Customer Focused’, ‘Integrity’, ‘Socially Engaged’, ‘Reputable’, ‘Successful’ and ‘Safe’. If you believe these values match your own, then we’d love to hear from you.
 
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So, if you’re seeking a new challenge as a Customer Service Inspector, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Please note, Cavanna Homes prides itself on recruiting directly, CVs received through agencies will not be considered. We will respond to all applications between the 7th and the 11th June.
Other organisations may call this role Customer Service Housing Inspector, Housing Inspector, Customer Service Building Inspector, Quality Inspector, Quality Control Inspector, Building Inspector, Building Compliance Inspector, or Building Control Inspector.