1st Line Support Technician
- Recruiter
- Confidential
- Location
- Huntingdon
- Salary
- Competitive
- Posted
- 02 Jun 2021
- Closes
- 24 Jun 2021
- Sectors
- IT, IT Support
- Contract Type
- Permanent
- Hours
- Full Time
1st Line Support Technician
Alconbury, Huntingdon PE28, UK
MM Flowers is a dynamic growing business supplying fresh cut flowers and bouquets from all over the world to the retail sector across the UK and Europe.
The company operates from a state of the art facility in Alconbury, Huntingdon and is embarking on its next phase of growth as a leading firm across the industry.
MM Flowers are seeking to add to the team a 1st Line Support Technician ready for a new opportunity in this dynamic and growing organisation.
JOB TITLE: 1st Line Support Technician
REPORTING TO: Head of IT
DEPARTMENT: IT
LOCATION: Alconbury, Huntingdon (travel may be required)
MAIN DUTIES & RESPONSIBILITIES
- Be the first line support for end users, responding to incidents and queries, logging them into the IT helpdesk system.
- Responding to end users within agreed SLA's to maintain service levels across the business.
- Escalate user issues and queries to senior team members or external suppliers where appropriate.
- Maintain, update and use solution articles in the IT helpdesk platform to allow the users to become more self-help orientated.
- Always look at new ways of working, including utilising new technologies to bring efficiencies across the business to maximise the benefits of our IT investments.
- Assist with best practice solutions and training of new ways of working to improve the use of technology across the business.
- Ensure any new technology is fully tested and fit for purpose before delivering to the business
- Produce and maintain a high level of documentation and diagrams for all network systems, updated as and when necessary.
SKILLS & EXPERIENCE
- IT literate, currently working in an IT support environment would be desirable but someone who demonstrates a good level of analytical and problem solving ability.
- IT and numeracy literate and confident in a variety of IT systems.
- Experience at communicating and working with Senior Management.
- Self-confidence, quick starter and initiative to work with minimum supervision.
- A well organised, detailed and structured method of working.
- Experience of supporting internal IT systems, applications and users.
PERSONAL PROFILE
- Must have a polite and courteous manner with a 'can do' attitude
- Be a patient and credible solution provider
- Confident working independently and well as within a team
- Able to work accurately to tight timeframes
Closing date for this vacancy is Friday 18th June 2021
Alconbury, Huntingdon PE28, UK
MM Flowers is a dynamic growing business supplying fresh cut flowers and bouquets from all over the world to the retail sector across the UK and Europe.
The company operates from a state of the art facility in Alconbury, Huntingdon and is embarking on its next phase of growth as a leading firm across the industry.
MM Flowers are seeking to add to the team a 1st Line Support Technician ready for a new opportunity in this dynamic and growing organisation.
JOB TITLE: 1st Line Support Technician
REPORTING TO: Head of IT
DEPARTMENT: IT
LOCATION: Alconbury, Huntingdon (travel may be required)
MAIN DUTIES & RESPONSIBILITIES
- Be the first line support for end users, responding to incidents and queries, logging them into the IT helpdesk system.
- Responding to end users within agreed SLA's to maintain service levels across the business.
- Escalate user issues and queries to senior team members or external suppliers where appropriate.
- Maintain, update and use solution articles in the IT helpdesk platform to allow the users to become more self-help orientated.
- Always look at new ways of working, including utilising new technologies to bring efficiencies across the business to maximise the benefits of our IT investments.
- Assist with best practice solutions and training of new ways of working to improve the use of technology across the business.
- Ensure any new technology is fully tested and fit for purpose before delivering to the business
- Produce and maintain a high level of documentation and diagrams for all network systems, updated as and when necessary.
SKILLS & EXPERIENCE
- IT literate, currently working in an IT support environment would be desirable but someone who demonstrates a good level of analytical and problem solving ability.
- IT and numeracy literate and confident in a variety of IT systems.
- Experience at communicating and working with Senior Management.
- Self-confidence, quick starter and initiative to work with minimum supervision.
- A well organised, detailed and structured method of working.
- Experience of supporting internal IT systems, applications and users.
PERSONAL PROFILE
- Must have a polite and courteous manner with a 'can do' attitude
- Be a patient and credible solution provider
- Confident working independently and well as within a team
- Able to work accurately to tight timeframes
Closing date for this vacancy is Friday 18th June 2021