Contractor Administrator / Repairs Planner

Contractor Administrator / Repairs Planner

Kents Hill, Milton Keynes

Part time - 16.5 hours a week

Permanent

£10,738 (£23,755 FTE)

Would you thrive in a job that is making a real difference to people’s lives in your region?

Our client is more than just a financially strong Housing Association, they are making an impact on the housing crisis, supporting sustainable communities and providing life-long homes for their customers. They provide additional, critical services to support the most vulnerable but they also build shared ownership and outright sales for those who want to get on the property ladder.

Our client is passionate about their communities and they are committed to being a Learning Organisation, developing talent to deliver their service goals and supporting the next generation into a career in Housing.

About the role:

Our client is currently seeking a Contractor Administrator to provide administrative support to their Internal Repairs Team, enhancing the delivery of the repair and maintenance function of the business and to provide excellent customer care.

This is a part time role working 16.5 hours per week. This must include 6 hours on Fridays and two other days of 5 hours (Friday is essential but they can offer flexibility regarding which other days are worked).

Your main responsibilities will include:

• Acting as the main point of contact for Customer Services Teams and customers, providing updates on progress and dealing with any queries arising from works undertaken or planned
• Liaising with relevant teams / individuals to help progress works and ensure the most efficient use of the available resources to meet target completion dates and contractual obligations
• Ensuring the upkeep of management systems
• Monitoring the progress of operatives daily workloads, rescheduling appointments / visits and works as necessary
• Supporting the materials team in the successful order and delivery of plant and materials
• Arrange Specialist Contractors and SubContractors to carry out works
• Check and prepare invoices

What they’re looking for:

• Experience of working within a housing maintenance / building environment or similar
• Experience or arranging and planning works or services to be carried out within specified timescales and to strict deadlines
• Experience of working within a customer facing environment
• Ability to process data quickly and accurately
• Knowledge of building terminology, domestic repairs and basic domestic amenities
• Strong customer service skills
• Experience of scheduling appointments within a mobile working system (desirable)

What they offer:

• 25 days annual leave entitlement (rising to 30 after 5 years’ service)
• Generous defined contribution pension scheme – employer contribution up to 10%
• Life assurance (2x salary)
• Generous sick pay
• Free car parking
• Numerous learning and development opportunities including qualifications
• Paid professional subscriptions (max 2 if both relevant to role)
• Medicash counselling (helpline and face to face)
• On-site wellbeing activities including Massages,
• Free annual flu jabs
• Plus lots more! (see attached benefits list)

If you are like-minded in wanting to help shape the future of housing through the delivery of quality services to customers, great at your job and with a ‘can-do’ attitude, our client wants to hear from you.

NO AGENCIES