Service Coordinator

03 Jun 2021
24 Jun 2021
Contract Type
Full Time
Would you like to work with the internationally recognised and market-leading Volvo Construction Equipment brand?

If so, we have an excellent front line support opportunity to support the SMT GB Service department in Warrington.

You will be responsible for assisting the Service Delivery Manager in carrying out the duties necessary in supporting the service department, such as being responsible for the co-ordination of all materials, labour and other necessary resources required for the efficient completion of any job.

Key Responsibilities of the Role:

* Answer service telephone calls in a swift and efficient manner.

* Co-ordinate and plan all service work either internal or external be it SMT GB driven, or customer driven to ensure cost effective completion including ordering of parts where necessary.

* Open service jobs and close them in manner explaining and justifying the material and labour content, ensuring all relevant costs, returned parts are correct before invoicing.

* Operate planned services and inspections and keep records as necessary using the Maintenance Planning System.

* Use all available information in the interests of finding additional external work opportunities, passing such information to the Service Delivery Manager, Customer Support Representative or Depot Manager.

* Deputise for the Service Supervisor during periods of holiday or other absence when so authorised.

* Carry out specific tasks and duties as directed in the interests of attracting additional work chargeable to external customers.

* Close jobs in a manner justifying costs incurred to both external and internal customers.

The position requires a Service Co-ordinator with:

* Good telephone manner.

* Understanding mechanical terminology and associated work

* Ability to work on own initiative and prioritise.

* Ability to communicate at all levels.

* Reliable, honest, trustworthy, good timekeeper.

* To be co-operative and flexible at all times.

If you feel you fit some but not all of the above criteria but interested in this opportunity with SMT GB then we would love to hear from you. We offer the opportunity to experienced candidates and happy to offer certified training if needed.

This is a fantastic opportunity to join our successful business focused on employee engagement and committed to professional development. There is a highly competitive package on offer plus benefits which include: Pension scheme, Healthshield, Annual bonus, Average earnings for holidays

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