Document Controller / Service Management Co-ordinator

24000.00 - 30000.00 GBP Annual + generous benefits package
02 Jun 2021
30 Jun 2021
Contract Type
Full Time
Document Controller / Service Management Protocol (SMP) Co-ordinator
GBP24k - GBP30k base with generous benefits package

Inverness Scottish Highlands
Full Time / Permanent
Willing to undergo SC clearance

We are currently looking for a Document Controller / Service Management Protocol (SMP) Co-ordinator to join a leading, innovative and prestigious organisation. Role responsibilities will include an annual review of all SMP documents for completeness and accuracy. The role is client facing and may also be required to contribute to the development and deployment of an ITIL aligned process. You will also undertake the following:

* Produce and maintain the SMP weekly tracker
* Maintain the SMP Team escalation mailboxes
* Produce weekly escalation report
* Produce Ad Hoc reports as required
* Instigate weekly reports and backlog reports from the OSM SMP Authors

As someone with experience in Supplier Management engagement and relationship(s), you will have a general knowledge of desktop products, procurement and operational delivery of services, be a confident communicator with excellent interpersonal skills and will be able to evidence the below requirements:

* Ability to resolve complex cross stakeholder Problems
* Strong stakeholder management skills
* Stakeholder engagement techniques document builds
* Quality documentation and report writing ability and experience of reporting tools
* General management skills (time management, communication skills and staff management)
* Experience of managing meetings and facilitation skills
* Experience of working with Third-Party Vendor suppliers
* ITIL v3 Foundation certification or above
* Knowledge of the use of ServiceNow would be advantageous but not essential.

Our client offers excellence in career growth, professional development and a coveted personalised benefits package.

Please apply for a full job description. ITIL / reporting.

Deerfoot IT Resources Ltd is a leading specialist recruitment business for the IT industry. We will always email you a full role specification, name our client and wait for your email authorisation before we send your CV to this organisation. Deerfoot IT: Est. 1997. REC member. ISO certified. *Each time we send a CV to a recruiting client we donate GBP1 to The Born Free Foundation (charity no. (phone number removed)).

Deerfoot is acting as an Employment Agency in relation to this vacancy

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