IT Support Engineer
- Recruiter
- Confidential
- Location
- Basingstoke
- Salary
- 30000.00 - 33000.00 GBP Annual
- Posted
- 02 Jun 2021
- Closes
- 24 Jun 2021
- Sectors
- IT, IT Support
- Contract Type
- Permanent
- Hours
- Full Time
IT Support Engineer
Basingstoke
GBP33k
This is a hands-on role, from triage and diagnosis of issues & root cause analysis to the technical administration and support of operational systems, including Active Directory (Server 2016 & Azure), MS Exchange Online, O365, Windows 10, VMWare, Polycom AV, file & print, and backup environments.
Skills and Experience
The job holder will have a good, rounded knowledge of IT, especially in Cloud technologies (O365 / Azure etc) and have excellent customer service skills.
Previous experience in a similar service desk role beneficial, but not essential.
Educated to degree standard in a computer related degree or equivalent experience
Certifications in MS Operating Systems, A+ Certification, Network+ and MS Office 365 applications desirable.
Experience in a hands-on application support role beneficial, providing services to agreed SLA's and OLA's
Experienced in managing multiple issues, stakeholders and priorities a must
Knowledge of supporting & administering:
Cloud based (Azure) and on-prem Microsoft environments
Productivity suites (Office 365, Teams, OneDrive, SharePoint Online, Exchange Admin etc - Microsoft Flow and PowerApps beneficial),
Mobile technologies (iOS, Android, Intune / MDM / MAM)
Windows 10
Active Directory inc Group Policy Management
Windows Server knowledge (2016 and above)
Good understanding of Networking
Scripting (e.g. PowerShell) skills advantageous.
Key Responsibilities & Accountabilities
Provide hands on 1st and 2nd line application and technical support. This includes:
Responding to client issues, installing (& imaging), configuring, diagnosing, repairing, maintaining and upgrading all PC Software, Operating Systems, Hardware, AV & telephony equipment to ensure optimal performance
Performing system administration, support and development for applications and systems. This includes reporting of global server backups, escalating to management if any issues are not resolved quickly
Logging, documenting and managing all incidents using an Incident Management tool
Maintain the inventory of all hardware and software, to ensure licence compliancy.
Ensure SLAs are met and process and procedures followed
Perform system administration, and support for 'local' applications systems and applications
Ensure incidents, problems and all non-technical documentation are kept up to date
Interact with internal teams, external third-party vendors, and hosting providers to troubleshoot and resolve potentially complex problems
Follow and help to continuously improve IT policies, processes and standards (e.g. problem and incident management, service levels, change control, security and auditing, release, configuration etc).
Train our user base on implemented new technologies and provide support for IT security on Security Awareness Training
Share / spread knowledge with team members, coaching and developing them in IT best practice, as well as identifying training needs individually and for the team
To become formally trained and qualified in our technology stack e.g. Microsoft certified in Office 365, Azure and Windows Server technologies to the appropriate level.
Please send you CV to or call (phone number removed)
Basingstoke
GBP33k
This is a hands-on role, from triage and diagnosis of issues & root cause analysis to the technical administration and support of operational systems, including Active Directory (Server 2016 & Azure), MS Exchange Online, O365, Windows 10, VMWare, Polycom AV, file & print, and backup environments.
Skills and Experience
The job holder will have a good, rounded knowledge of IT, especially in Cloud technologies (O365 / Azure etc) and have excellent customer service skills.
Previous experience in a similar service desk role beneficial, but not essential.
Educated to degree standard in a computer related degree or equivalent experience
Certifications in MS Operating Systems, A+ Certification, Network+ and MS Office 365 applications desirable.
Experience in a hands-on application support role beneficial, providing services to agreed SLA's and OLA's
Experienced in managing multiple issues, stakeholders and priorities a must
Knowledge of supporting & administering:
Cloud based (Azure) and on-prem Microsoft environments
Productivity suites (Office 365, Teams, OneDrive, SharePoint Online, Exchange Admin etc - Microsoft Flow and PowerApps beneficial),
Mobile technologies (iOS, Android, Intune / MDM / MAM)
Windows 10
Active Directory inc Group Policy Management
Windows Server knowledge (2016 and above)
Good understanding of Networking
Scripting (e.g. PowerShell) skills advantageous.
Key Responsibilities & Accountabilities
Provide hands on 1st and 2nd line application and technical support. This includes:
Responding to client issues, installing (& imaging), configuring, diagnosing, repairing, maintaining and upgrading all PC Software, Operating Systems, Hardware, AV & telephony equipment to ensure optimal performance
Performing system administration, support and development for applications and systems. This includes reporting of global server backups, escalating to management if any issues are not resolved quickly
Logging, documenting and managing all incidents using an Incident Management tool
Maintain the inventory of all hardware and software, to ensure licence compliancy.
Ensure SLAs are met and process and procedures followed
Perform system administration, and support for 'local' applications systems and applications
Ensure incidents, problems and all non-technical documentation are kept up to date
Interact with internal teams, external third-party vendors, and hosting providers to troubleshoot and resolve potentially complex problems
Follow and help to continuously improve IT policies, processes and standards (e.g. problem and incident management, service levels, change control, security and auditing, release, configuration etc).
Train our user base on implemented new technologies and provide support for IT security on Security Awareness Training
Share / spread knowledge with team members, coaching and developing them in IT best practice, as well as identifying training needs individually and for the team
To become formally trained and qualified in our technology stack e.g. Microsoft certified in Office 365, Azure and Windows Server technologies to the appropriate level.
Please send you CV to or call (phone number removed)