Customer Service Supervisor

Customer Service Supervisor, Norwich

Full-time, Permanent

GBP22,000 + Bonus (GBP23,800 OTE)

40 hours per week including evenings and weekends

You must put the customer at the heart of your decision making, whilst following internal policies and processes.

As the Customer Service Advisor in our CarShop store, you will be responsible for providing world-class customer service to everyone in our store. Your main responsibility will be to handle queries and complaints that come through from our Contact Centre team. This will involve dealing with customers via the phone, email and face to face.

You will interact and build relationships with our external service providers and dealerships whom we have accounts with in order to resolve customer queries. You will manage customer repair bookings and keep customers informed of the progress of their repair.

What do I need to be successful?

You don't need to have come from the car industry to be successful in this role, but some experience in retail, hospitality or customer service is essential.

It would be ideal if you had some form of team leadership would be very useful to the successful candidate.

Excellent communication both written & verbal and a solutions focussed attitude are what we are looking for.

All we really NEED from you is a Full UK/EU Driving License.

What do we offer you?

Our fantastic benefits package includes:

• 31 days annual leave (inclusive of 8 bank holidays) rising with service
• Structured career progression path
• Discounts on CarShop products
• Wide-ranging corporate discount scheme and colleague reward program

And much more!!

Who are CarShop?

CarShop is part of the Sytner Group, the largest and most prestigious automotive retailer in the UK. At CarShop we understand that exceptional customer service can only be consistently delivered by attracting, motivating, training and retaining the very best team members. With this in mind, we put our employees at the heart of everything that we do by developing their talent and enabling them to build long term careers. Testament to this, CarShop has achieved a rating of 4.8 out of 5.0 on Glassdoor with 96% of reviewers stating they would recommend us to a friend as a place to work - ahead of other large national retailers like Apple, IKEA and John Lewis. As part of Sytner, CarShop aims to be the employer of choice within the motor retail industry. We put a lot of time and effort into finding and nurturing the very best candidates for every job, recognising and rewarding your achievements and supporting your personal development. Achieving this goal will help us maintain our position as the UK's leading used car supermarket group. It will also enable us to set the standard by which all other motor dealerships and car supermarkets are measured. Established in 1999, CarShop have a GBP700 million annual turnover, 55,000+ annual retail sales, up to 9,000 cars in group stock at any one time, over 1400 employees, 20 years of experience, 10 huge retail stores, and great ambition for continued innovation and success.

What happens next?

Once you have completed your application, our People Team will initially consider your skills and experience based on your CV and application. If suitable, our team will then contact you to advise you of the next stage. We will ensure that all our resourcing processes are fair, transparent and consistent across the UK. We want to ensure that the candidate experience is of the highest professional standard. The Company is committed to providing equality of opportunity for all employees. Furthermore, we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation.

You may also have experience of: Customer Service Assistant, Customer Agent, Customer Service Officer, Customer Service Adviser, Customer Service Admin, Customer Service Coordinator, Client Service Advisor, Client Service Adviser, Client Service Officer, Client Service Coordinator, Retail Assistant, Aftersales, Sales Administrator, Administrator, Admin, Customer Service Advisor Senior Customer Service, Senior Customer Experience, Customer Service Team Leader etc.