Channel Returns Agent - Darlington EE

Recruiter
Confidential
Location
Durham
Salary
8.72 - 9.75 GBP Hourly
Posted
01 Jun 2021
Closes
24 Jun 2021
Sectors
IT
Contract Type
Temporary
Hours
Full Time
Position: Channel Returns Agent
Location: Darlington, DL1
Salary: GBP9.75 per hour
Type: Full time (phone number removed) - 45 hours Monday - Sunday 8AM-8PM shifts with over time available,
Possible Shifts available:
Weekly Rotation 9-5 or 12-8, 37.5hrs including weekends
or
3on 3off rotations 8am - 8pm

Are you a dedicated, hardworking individual looking for your next challenge? Perhaps you consider yourself someone with an impeccable eye for detail who loves to go the extra mile to ensure complete customer satisfaction? Do you want to work in a rewarding environment with a growing successful team?
You could be working for one of the world's largest Telecommunication Companies within a specialist area delivering excellent customer service. This role will afford you the chance to build a successful long-term career. Maybe you are wanting to work for a company that can offer full training along with a fun, modern work environment? If you are looking for the chance to prove that you have what it takes to grow a career within a reputable business and are interested in the chance to work for an employer who can offer you a supportive environment to learn your trade then get in touch today.
KEY RESPONSIBILITIES
* To answer all calls promptly and efficiently, whilst ensuring a good Customer experience and cost efficiency.
* Achieve and maintain quality standard KPI's in all work completed, such as calls and customer emails.
* To manage own time to action and fulfil all customer requests within the given SLA's.
* Be able to multi-task between various job roles to ensure productivity targets are met.
* Understand and follow multiple process complexities to ensure adherence.
* Be able to consider customers unique circumstances and take responsibility to arrive at a solution that satisfies the customer.
* Communicate effectively with external partners and internal agents whilst adhering to process.
* Make decisions out of process to provide the customer with the right solution.
* Understand customer confidentiality and complete verification checks on every call and email request.
* Understand the business needs of other areas of EE & BT to provide support on return requests.

Must have:
* Experience working in busy fast paced environment
* Able to deal tactfully with a wide variety of people
* A keen eye for detail
* A positive can do attitude and flexible approach
* Dedication to completing a high standard of work

Strong communication skills
* Hardworking and reliable

NICE TO HAVE
Ability to use own initiative and able to have flexibility

Benefits:
* Onsite parking
* Long term career opportunity
* Auto enrolment pension scheme
* Ongoing coaching and training
* 28 days holiday
* The chance to win a superstar award monthly
* Over time available

To find out more about this fantastic company and all the other roles we have in your area get in touch today. What you waiting for?

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