Claims Handler

Stoke-on-Trent, Staffordshire
Starting from £17,374.50
02 Jun 2021
30 Jun 2021
Contract Type
Full Time

Are you a great communicator and dedicated to providing a professional and empathetic service? Then join our claims handling team as the first point of contact for our customers.

There are no specific qualifications that we demand for the role; and although we welcome those with previous industry experience, it’s transferable skills and qualities that we value here at Davies. We’ll give you a comprehensive induction and training programme to support and nurture your career development.

Salaries are linked to each individual role and are competitive depending on experience and qualifications.

The contracted hours are 37.5 per week, usual shifts are working 5 days Monday - Saturday between 8am and 8pm on a rota basis.

Duties & responsibilities

  • Communicating professionally with a variety of people including customers, insurers, suppliers and colleagues around the country;

  • Composing professional and informative letters and other written correspondence;

  • Ensuring compliance with our contractual and regulatory requirements;

  • Reviewing data to set up new claims, appointing contractors and updating claims on internal systems;

  • Reviewing insurance policy wordings to establish if a claim is covered;

  • Managing and reviewing diaries in a timely manner;

  • Issuing payments to policyholders and suppliers for settlements;

  • Contributing to a happy team working environment


Skills & experience

  • A professional and adaptable communication style - both written and verbal;

  • Confidence with inbound and outbound telephone calls;

  • Efficient administrative skills;

  • Strong numeracy, literacy, and IT skills;

  • A proactive attitude, and an enthusiastic approach

What we offer

  • Free local parking

  • Pension - match 5%

  • Life Assurance (2 x basic salary)

  • Free Headspace membership

  • Access to training and professional qualifications 

  • Innovation Lab Programme 

We endeavour to recruit from the widest possible pool of suitable candidates. If you require any adjustments or special arrangements to be made to our application process on account of a disability please contact our dedicated Recruitment Team via