Customer Service Advisor - Part Time
- Recruiter
- Confidential
- Location
- Worksop
- Salary
- Competitive
- Posted
- 01 Jun 2021
- Closes
- 24 Jun 2021
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
We are currently looking for an experienced Customer Service Advisor to join our high performing team based at one of our largest distribution sites in Worksop.
The role involves:
Responding to incoming calls from our customers (queries, changes to orders, delivery changes or complaints)
Using our internal system to export and manipulate data into an Excel format which relates to returns and wastage
Sharing insight internally with our commercial team to help them to maintain strong customer relationships
Answering email queries and managing the inbox in a timely mannerJob DescriptionWe are looking for someone confident and personable to join our Customer Service team as a Customer Service Advisor!
This is a great starting position for a Graduate or for someone with prior customer service/call centre experience looking for a new and exciting role!
Greencore is a market leading manufacturer of convenience food in the UK. We supply grocery and other retailers including all of the major UK supermarkets. With strong market positions across a variety of categories ranging from sandwiches, sushi and salads to chilled ready meals, soups and quiches; we are the producer behind many of the nation's favourites.
Our 16 world-class manufacturing sites in the UK possess industry-leading technology and supply chain capabilities. We are proud to be a FTSE 250 Company with over 11,800 employees and growing.
Our vast direct-to-store (DTS) distribution network, comprising of 18 depots nationwide, enables us to make over 10,000 daily deliveries of our own chilled produce and that of third parties.
What we're looking for You will be a key member of our customer service team of 8 who manage customer interactions and provide key data for internal stakeholders related to our UK wide food distribution.
You will need to be:
Customer service focused ideally with related experience from a call centre or relevant environment
A competent user of Microsoft Excel and able to use various computer systems
Good analytical skills to manipulate data
Organised and able to manage conflicting demands as calls will be intermittent
Confident speaking with various external stakeholders and providing a professional service Able to work 4 days from 7. A 7am or 8am start is available. 3 days x 4.5 hours and 1 day x 4 hours.
If you are a Graduate who feels that you have the key attributes for this role, we do welcome your application also
What you'll get in return
Competitive salary and job-related benefits
Holidays
Pension up to 8% matched
Company share save scheme
Greencore Qualifications
Exclusive Greencore employee discount platformThroughout your time at Greencore, you will be supported with on the job training and development opportunities to further your career
The role involves:
Responding to incoming calls from our customers (queries, changes to orders, delivery changes or complaints)
Using our internal system to export and manipulate data into an Excel format which relates to returns and wastage
Sharing insight internally with our commercial team to help them to maintain strong customer relationships
Answering email queries and managing the inbox in a timely mannerJob DescriptionWe are looking for someone confident and personable to join our Customer Service team as a Customer Service Advisor!
This is a great starting position for a Graduate or for someone with prior customer service/call centre experience looking for a new and exciting role!
Greencore is a market leading manufacturer of convenience food in the UK. We supply grocery and other retailers including all of the major UK supermarkets. With strong market positions across a variety of categories ranging from sandwiches, sushi and salads to chilled ready meals, soups and quiches; we are the producer behind many of the nation's favourites.
Our 16 world-class manufacturing sites in the UK possess industry-leading technology and supply chain capabilities. We are proud to be a FTSE 250 Company with over 11,800 employees and growing.
Our vast direct-to-store (DTS) distribution network, comprising of 18 depots nationwide, enables us to make over 10,000 daily deliveries of our own chilled produce and that of third parties.
What we're looking for You will be a key member of our customer service team of 8 who manage customer interactions and provide key data for internal stakeholders related to our UK wide food distribution.
You will need to be:
Customer service focused ideally with related experience from a call centre or relevant environment
A competent user of Microsoft Excel and able to use various computer systems
Good analytical skills to manipulate data
Organised and able to manage conflicting demands as calls will be intermittent
Confident speaking with various external stakeholders and providing a professional service Able to work 4 days from 7. A 7am or 8am start is available. 3 days x 4.5 hours and 1 day x 4 hours.
If you are a Graduate who feels that you have the key attributes for this role, we do welcome your application also
What you'll get in return
Competitive salary and job-related benefits
Holidays
Pension up to 8% matched
Company share save scheme
Greencore Qualifications
Exclusive Greencore employee discount platformThroughout your time at Greencore, you will be supported with on the job training and development opportunities to further your career