Customer Support (Supply Chain)
- Recruiter
- Confidential
- Location
- Stirling
- Salary
- Competitive
- Posted
- 01 Jun 2021
- Closes
- 24 Jun 2021
- Sectors
- Procurement
- Contract Type
- Permanent
- Hours
- Full Time
This role plays a critical role in the existing customer experience of those who have previously purchased products, acting as their first point of contact for all queries, challenges and complaints. This role will require regular engagement with customers and company employees to deliver an exceptional customer experience.
Client Details
An award winning medical technology company
Description
First point of contact for existing customers and responding to enquiries via email and over the phone.
Scheduling services with customers and being solely responsible for maintaining and running our service schedule.
Partnering colleagues in the operations department and other functions within the business to ensure turnaround times and targets are met, and any changes to this are communicated to the customer in a timely manner.
Arranging shipments of customer products for return following their regular service or repair works
Assisting in the maintenance of our customer database to ensure all records are kept accuratelyProfile
Experience in a similar customer facing role and an understanding of the demands and challenges expected in this pivotal role.
Proficiency in MS Office with particular focus on Excel.
Good problem-solving skills and excellent attention to detail.
Highly organised and able to manage multiple deliverables.
Excellent communication skills, both written and oral.
Able to collaborate with peers and can bring their own voice to the table.Job Offer
The chance to develop your career with a growing company
Client Details
An award winning medical technology company
Description
First point of contact for existing customers and responding to enquiries via email and over the phone.
Scheduling services with customers and being solely responsible for maintaining and running our service schedule.
Partnering colleagues in the operations department and other functions within the business to ensure turnaround times and targets are met, and any changes to this are communicated to the customer in a timely manner.
Arranging shipments of customer products for return following their regular service or repair works
Assisting in the maintenance of our customer database to ensure all records are kept accuratelyProfile
Experience in a similar customer facing role and an understanding of the demands and challenges expected in this pivotal role.
Proficiency in MS Office with particular focus on Excel.
Good problem-solving skills and excellent attention to detail.
Highly organised and able to manage multiple deliverables.
Excellent communication skills, both written and oral.
Able to collaborate with peers and can bring their own voice to the table.Job Offer
The chance to develop your career with a growing company