Customer Service Administrator

01 Jun 2021
24 Jun 2021
Contract Type
Full Time
Our client is looking for an experienced Customer Service Administrator for a office based in Abingdon.
The role of this position is to provide an efficient, accurate and clear interface between the customers and the Customer Service department. In particular dealing with all aspects of the order cycle from daily customer orders, acknowledging orders, dispatch issues, arranging export documentation, invoicing through to dealing with customer queries.
Key tasks, responsibilities and qualities.
??? Input sales order.
??? Input credit note.
??? Deal with email enquiries.
??? Deal with telephone enquiries.
??? Inform customers when orders are ready for collection when applicable; including information of pallets, dimensions and weights.
??? Complete export sales documentation, commercial invoice, packing list, bill of exchange, liaise with the Thames Valley Chamber of Commerce, insurance certs, Certificates of Origin, EUR1 and letters of credit and insurance Certificates where applicable.
??? Liaise with warehouse and production with reference to expected stock availability and expected dispatch dates.
??? Liaise with Lab, expected date for completion of their testing of products.
??? Receive reception phone calls, deal with accordingly.
??? Send export documentation via courier service.
Desirable Qualifications:
Proven experience within a previous administrative role.
Good knowledge of Microsoft Word, Outlook, Excel, PowerPoint.
Excellent telephone manner, clear diction, customer service, understanding & focus.
The ability to work alone if required, or as part of a small team.
Weekly pay
GBP10.50 ph
Flexible start time
Monday to Friday
6-9 Months possibly extended for the right candidate.
To apply please click apply with your Cv or call Recruitment Solutions on (phone number removed)