Senior Customer Service Advisor
- Recruiter
- Confidential
- Location
- Leeds
- Salary
- 23000.00 - 27000.00 GBP Annual
- Posted
- 01 Jun 2021
- Closes
- 24 Jun 2021
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
A new exciting opportunity has arisen for a Senior Customer Service Advisor to join a well-established, family-run SME based in Leeds. Your role as a Senior Customer Service Advisor is to answer incoming calls and be the first point of contact, providing customer excellence and supporting your team of advisors
Key duties and responsibilities...
* Answering Telephones
* Invoicing
* Managing the department within the budget.
* Upskilling the team - coaching and training to match brand aspirations.
* Giving customers tracking information
* Dealing with order queries
* Taking Orders and Order Processing
* Monitoring and resolving customer problems, deliveries, credit requests
* Copying invoices/delivery notes and emailing them to customers on request
* Taking credit card payments (Sagepay)
* Processing evening post
* Customer price queries
* Maintaining/cleansing customer database
* To follow through on credit requests and cases with thorough investigations
* Daily schedule for time management with queries/enquiries for whole department
* Out of Stocks phoning to inform customers or able to offer alternatives
* Checking carrier manifests
* Estimates for customers
* Working well with others to be a good team player as part of CS team
Requirements
* Proven customer support experience or experience as a Client Service Representative/ Team Leader
* Track record of over-achieving quota
* Strong phone contact handling skills and active listening
* Familiarity with CRM systems and practices
* Customer orientation and ability to adapt/respond to different types of characters
* Excellent communication and presentation skills
* Ability to multi-task, prioritize, and manage time effectively
Benefits
GBP23,000- GBP27,000 DOE
Hours: 08:00 - 17:00 (Mon-Fri)
Key duties and responsibilities...
* Answering Telephones
* Invoicing
* Managing the department within the budget.
* Upskilling the team - coaching and training to match brand aspirations.
* Giving customers tracking information
* Dealing with order queries
* Taking Orders and Order Processing
* Monitoring and resolving customer problems, deliveries, credit requests
* Copying invoices/delivery notes and emailing them to customers on request
* Taking credit card payments (Sagepay)
* Processing evening post
* Customer price queries
* Maintaining/cleansing customer database
* To follow through on credit requests and cases with thorough investigations
* Daily schedule for time management with queries/enquiries for whole department
* Out of Stocks phoning to inform customers or able to offer alternatives
* Checking carrier manifests
* Estimates for customers
* Working well with others to be a good team player as part of CS team
Requirements
* Proven customer support experience or experience as a Client Service Representative/ Team Leader
* Track record of over-achieving quota
* Strong phone contact handling skills and active listening
* Familiarity with CRM systems and practices
* Customer orientation and ability to adapt/respond to different types of characters
* Excellent communication and presentation skills
* Ability to multi-task, prioritize, and manage time effectively
Benefits
GBP23,000- GBP27,000 DOE
Hours: 08:00 - 17:00 (Mon-Fri)