Supporter Relations Coordinators: Supporter Care

Recruiter
Mind
Location
E15 4BQ, London (Greater)
Salary
Starting salary £25,242 (inclusive of London weighting)
Posted
01 Jun 2021
Closes
17 Jun 2021
Ref
MIND110367
Contract Type
Permanent
Hours
Full Time

We are looking for two Supporter Relations Coordinators to join the Data and Supporter Relations team.

If you enjoy delivering a fantastic customer service within a fast-paced working environment, you can help us meet our goal of delivering an excellent supporter experience, every time.

We have ambitious plans to deliver a memorable and proactive service to anyone engaging with Mind. Our unrivalled service will support our three-year fundraising objective; increasing the number of supporters donating to us by 33%.

You will need:

  • Experience of and passion for, delivering excellent customer care
  • Excellent communication skills by phone, email and post
  • Experience of delivering timely and accurate responses
  • Experience of managing multiple priorities, within a busy team

Please note that there are two roles being advertised - one is for a permanent contract and the other is for a Fixed-Term Contract until 31 March 2022. You will have a chance in the application to indicate which role you are interested in.

The closing date for applications is 12pm Tuesday 15th June, with interviews to follow the week after