Supporter Relations Senior Officer: Supporter Care

Recruiter
Mind
Location
E15 4BQ, London (Greater)
Salary
£36,082 - £41,567 (inclusive of London weighting)
Posted
01 Jun 2021
Closes
14 Jun 2021
Ref
MIND110362
Contract Type
Permanent
Hours
Full Time

We have big goals over the next few years.

We’re going to be fighting for mental health in a way we never have before.

Together we’ll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve.

Will you join us?

If you have experience in managing a busy Supporter Care team, delivering an engaging customer service, you can help us meet our goal of delivering an excellent supporter experience, every time.

We have ambitious plans to deliver a memorable and proactive service to anyone engaging with Mind. Our unrivalled service will support our three-year fundraising objective; increasing the number of supporters donating to us by 33%.

You will need:

  • Excellent team management skills
  • Experience of working in a fast paced, customer service team
  • Experience of highlighting and improving customer service processes
  • Experience of training and developing individuals and teams

Please view the attached job description for the full list of duties and responsibilities.

The closing date for applications is 23:59 Wednesday 13th June.

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