Supporter Relations Senior Officer: Supporter Care
We have big goals over the next few years.
We’re going to be fighting for mental health in a way we never have before.
Together we’ll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve.
Will you join us?
If you have experience in managing a busy Supporter Care team, delivering an engaging customer service, you can help us meet our goal of delivering an excellent supporter experience, every time.
We have ambitious plans to deliver a memorable and proactive service to anyone engaging with Mind. Our unrivalled service will support our three-year fundraising objective; increasing the number of supporters donating to us by 33%.
You will need:
- Excellent team management skills
- Experience of working in a fast paced, customer service team
- Experience of highlighting and improving customer service processes
- Experience of training and developing individuals and teams
Please view the attached job description for the full list of duties and responsibilities.
The closing date for applications is 23:59 Wednesday 13th June.