Community Housing Officer

Community Housing Officer

Starting Salary: £28,921- £31,136 per annum

Based: Hatherton Street, Walsall (working from home currently)

Contract: Full Time 37hrs Per week, Permanent

Closing Date: Tuesday 15 June 2021

Interview Date: Wednesday 23 and Thursday 24 June 2021

Our client are committed to keeping colleagues and candidates safe during COVID-19 and will deploy a range of selection methods that comply with government guidelines. 

As they begin to ease out of lockdown is now the perfect time to make a career change? If you’re thinking of making a change, have you considered applying to become a Community Housing Officer?

Ask yourself:

Are you an experienced housing professional looking for an exciting development opportunity?

Do you put the customer at the heart of everything you do?

Are you passionate about supporting our customers and the communities they live in?

If so, they’d love for you to apply to become a Community Housing Officer. This role involves using innovative housing management techniques to create sustainable neighbourhoods and communities.  You will also need to build effective relationships with customers, colleagues and the wider community in order to understand local challenges, to enable you to work proactively with customers to resolve problems. 

About the role:

You will work with customers to continuously improve, shape and develop services, through an effective relationship from tenancy sign up to termination.  This role is a point of contact for customers regarding the full range of housing related enquiries so it is varied and often demanding.  You will also support the work of your team and other colleagues by adopting a flexible, co-operative and innovative approach to your work.

About you:

You should be committed to the groups values and behaviours and have the confidence to challenge current ways of working and make recommendations for improvement.  You will have a confident and positive approach with the ability to remain calm under pressure and deal with difficult situations in an effective, professional and respectful manner. They’re looking for someone with recent and relevant experience in the social housing sector, knowledge of current legislation affecting the Housing sector and vulnerable customers.  You will also need experience of working with customers face to face and the ability to case manage a diverse, varied and complex caseload at various stages of the customer journey.  For everything else please take a look at the job description.

About Our Client

Our client’s People Strategy presents a clear picture of how they will achieve their Corporate Plan aim, ‘Be an exceptional place to work that attracts, develops and retains talent’. The Strategy focuses on three key themes that help them support their colleagues to make a difference to their customers, the communities they serve and to themselves.

It is important to us that they have a diverse workforce, representative of the communities they serve. Equality, diversity and inclusion (EDI) to them means colleagues living their values, dedicated to doing the right thing and exercising good judgement. This will encourage a culture where all can thrive, acknowledging that everyone is different; what matters to them is that everyone can come to work and feel comfortable to be themselves.

Our client are proud to be accredited as a Disability Confident Employer and ensure that disabled people and those with long term health conditions have the opportunity to fulfil their potential and realise their aspirations while working with them. They want to make it clear that they welcome disabled applicants for all their roles. If in doubt look out for the Disability Confident logo.

Our client will ensure that their recruitment process is inclusive and accessible and they will interview applicants with a disability if they meet the essential criteria for a role. They will also support existing colleagues with a disability or long-term health condition enabling them to stay in work, making reasonable adjustments if necessary.