Apprentice IT Infrastructure Technician

Recruiter
Confidential
Location
Durham
Salary
Competitive
Posted
01 Jun 2021
Closes
24 Jun 2021
Sectors
Apprenticeships
Contract Type
Permanent
Hours
Full Time
The successful candidate will be demonstrating a willingness to learn the role of an IT technician with additional responsibilities for IT system support and eventually will take ownership on key business applications.

Vacancy description
As an IT Support Technician, you will be assisting in monitoring and maintaining the IT infrastructure of our valued clients
Work will include both proactive and reactive support over a wide range of different systems from VoIP phone systems to backup solutions and productivity suites such as Office 365
You will use a ticket system to record and analyse client problems as well as work with other support providers to find the solution to our client's problem
Problems will be resolved over the phone, using remote desktop software or at the client's site in a face-to-face environment (where appropriate)
You will be part of enthusiastic, talented, and friendly team with access to the most up to date technology and effective support network available today
As technical support, you may also be known as a helpdesk operator, technician, or maintenance engineer.

Desired skills
Experience of ICT problem solving and troubleshooting
An understanding of ICT hardware and software systems
Ability to use relevant equipment/resources
Good numeracy and literacy skills
Ability to work on your own initiative and as part of a team
Ability to carry out instructions
Good communication skills

Personal qualities
Ability to manage time efficiently between several projects
Enjoys solving problems
Can speak to customers and put them at ease while solving their issue
Good telephone manner
Practical person
This is a problem-solving role and will be perfect for someone looking to continually develop their technical abilities

Desired qualifications5 GCSEs including English and maths (or the equivalent).

The successful candidate will have a clean driver's licence and access to a car will be essential for the role as travelling to client sites will be required. They will be comfortable communicating with clients where support and reassurance is required. An understanding of technical principles and experience of Microsoft Windows and/or Apple Mac computers is essential with experience in a support role, repairing computers or other client facing experience is a good advantage

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