IT Support Analyst

25000.00 - 30000.00 GBP Annual + Pension, BUPA, Bonus and join share
01 Jun 2021
24 Jun 2021
Contract Type
Full Time
Job title: IT Support Analyst

Location: Solihull

Starting salary: GBP25,000 to GBP30,000

Working week: 39.5 hours

About the company:

Whale Tankers is one of the largest manufacturers of liquid waste tankers and jetting equipment in Europe. Through customer interaction, feedback and design innovation the company have ensured that its brand stands for durability, reliability and ease of maintenance, leading to high residual values on its vehicles.

A need has arisen for an IT Support to join the team based at our Solihull on a permanent, full-time basis.


The function of the IT department is to ensure that the IT systems at Whale meet the needs of the company on both a day to day and long term basis.

We have around 70 staff using computers on a daily basis, and our servers are virtualised with VMWare, and include Windows Server, SQL Server and Exchange Servers. Most users connect into an RDP server, although our engineering department use CAD workstations and work locally.

The IT systems comprise the software systems - in-house developed software, third party systems, off the shelf packages, Windows server/mail/database and VMWare, and hardware system - network infrastructure, hardware virtual environment, users' devices - desktop & mobile.

We also maintain and create some in-house software systems based on C#, VB, ASP.NET. HTML/CSS and Microsoft Access VBA.

The IT department will install, operate, maintain, develop and troubleshoot the various systems, and support users in their use of these systems, using both in-house expertise and external support as necessary.

The duties of the IT Support will comprise:

Translating user development request into program change seeking to maximise the users satisfaction and efficiency Providing expert support and knowledge on system related issues Ensuring Statutory and Company HS&E regulations and procedures are adhered to Setting up of new users, and their computer systems Providing IT Training to users, as and when required Maintaining a professional presence to enhance the quality and reputation of both the department and the company Attending technical/ system user groups on behalf of the business Identifying system enhancements or changes which improve computer users processes Analysing, reviewing and altering program to increase operating efficiency or adapt to new requirements Troubleshooting and resolving system and user issues, prioritising as necessary, and using workarounds if required Escalating to the IT manager, or external support organisation, issues that cannot be resolved on a timely basis or where the IT Support Analyst does not have the necessary technical expertise

Skills and Experience:

Experience within a small / medium IT Team 1st/ 2nd Line Support experience VMWare Windows Server 2012 or newer Active Directory, DHCP, DNS Exchange || Windows 7 or newer || Microsoft Office Excellent communication skills At least one of the programming languages: Visual Basic 6, VB.NET, C#.NET, VBA Experience with SQL Server Visual Studio Knowledge How to apply:

To apply for the role of IT Support, please click on the Apply button and complete a short application process

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