ICT Support Officer

24982.00 - 27741.00 GBP Annual + benefits
01 Jun 2021
24 Jun 2021
IT, IT Support
Contract Type
Full Time
Join a rewarding organisation in their busy ICT department, where you will showcase your skills and experience in a job that will offer new challenge plus a range of excellent company benefits and current opportunities to work remotely too!

In the ICT Support Officer job, you will be:

Providing efficient ICT support and maintenance of the IT, communications and multimedia services for all users
Installing, removing and replacing software and hardware across all buildings and vehicles, as well as offering technical advice, guidance and training to users
Assisting the wider ICT team with the implementation of new initiatives relating to IT and communications and producing technical supporting documentation
Representing the department and service in meetings, seminars, presentations, training and development courses, both locally and regionally
Supporting, maintaining and developing of a variety of information systems, mobile technology, alerting services and managing assets and spares
Undertaking a range of additional ICT duties
The ideal candidate for the ICT Support Officer role will need:

To be self-motivated and organised, with the ability to manage conflicting priorities to successful conclusion
Problem solving and strong communication skills, both written and verbally, to provide effective and successful technical resolution to the user
To be educated to HNC level or equivalent in an ICT related subject
Experience of working within an ICT environment
A good working knowledge of current and older Microsoft server-based systems, operating systems and applications
The ability to work confidentially and with integrity
Ability to meet deadlines and work with speed, under pressure
A valid full UK Driving licence
To be able to hold a simple conversation at Welsh Level 2 - this is to be achieved within a 12-month probation period, with support provided as appropriate
This is a permanent vacancy, working 37 hours per week on an annual salary of GBP24,982 - GBP27,741 per annum plus company benefits.

Please note, you will also provide out of hours ICT on-call cover on a rota basis. (Pay is inclusive of 8.5% pay allowance for providing out of hours cover)

The role is normally located in Conwy, however staff are currently working remotely due to the Covid-19 pandemic, with the ability to continue agile working in the future.

Please note that this post is subject to NWP vetting or disclosure from the Disclosure and Barring Service.

To progress to the next stage of the recruitment process, please apply here and we will send you further information including additional job details and an application form that will need to be completed before the closing date below.

Closing date for applications: 12.00 noon, 21.06.2021

Please note, only completed application forms will be accepted for consideration, not CVs.

If you're passionate about providing outstanding service, think you can increase efficiency and drive improvement, then this is a role where you could demonstrate that expertise. This could be the exciting career you have been looking for