Customer Services - French or Spanish or Italian speaking (& English)

Recruiter
Confidential
Location
Oxford
Salary
12.00 - 13.00 GBP Hourly
Posted
29 May 2021
Closes
24 Jun 2021
Sectors
Multi lingual
Contract Type
Temporary
Hours
Full Time
This role in frontline Customer Care involves answering both chats and emails. Servicing customers experiencing technical problems, helping them to set up their account and products on internal systems.

Technical troubleshooting is a key part of the role putting the customer experience first whilst also protecting the reputation and integrity of the brand.

You'll be required to take full ownership in resolving your customer queries providing professional, high quality business to business support.

Adherence to processes and policies is key, whilst also understanding the need to think outside of the box to solve a problem.

You'll be expected to have a positive, friendly and can-do attitude towards staff and customers. Whilst also being receptive to changes within the business.

Initiative and proactivity will be required to succeed within this role and to hit customer care targets.

Performing other duties as assigned within the skill set required for the role.

The ideal person for this role will be:

Computer literate with the ability to quickly learn bespoke systems
Confident and competent in troubleshooting technical issues
Able to think logically whilst also being able to creatively provide solutions to issues
Have 1 - 2 years of experience within a customer call centre environment ideally where some degree of technical support was required
Experience within the banking, insurance and telephony industries would bring in advantage in terms of system navigation and understanding. As would a background in business to business customer care
Fluent written and spoken English is essential
A second European language would be a distinct advantage
Ability to multitask within a fast paced environment
Knowledge/interest in technology
Ability to work shift patterns, including some weekends
This role in frontline Customer Care involves answering both chats and emails. Servicing customers experiencing technical problems, helping them to set up their account and products on systems.

Technical troubleshooting is a key part of the role putting the customer experience first whilst also protecting the reputation and integrity of the brand.

You'll be required to take full ownership in resolving your customer queries providing professional, high quality business to business support.

Adherence to processes and policies is key, whilst also understanding the need to think outside of the box to solve a problem.

You'll be expected to have a positive, friendly and can-do attitude towards staff and customers. Whilst also being receptive to changes within the business.

Initiative and proactivity will be required to succeed within this role and to hit customer care targets.

Performing other duties as assigned within the skill set required for the role.

The ideal person for this role will be:

Computer literate with the ability to quickly learn bespoke systems
Confident and competent in troubleshooting technical issues
Able to think logically whilst also being able to creatively provide solutions to issues
Have 1 - 2 years of experience within a customer call centre environment ideally where some degree of technical support was required
Experience within the banking, insurance and telephony industries would bring in advantage in terms of system navigation and understanding. As would a background in business to business customer care
Fluent written and spoken English is essential
Italian/French/Spanish language
Ability to multitask within a fast paced environment
Knowledge/interest in technology
Ability to work shift patterns, including some weekends

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