Customer Service Team Leader
- Recruiter
- Confidential
- Location
- Birmingham
- Salary
- 21000.00 - 22000.00 GBP Annual
- Posted
- 28 May 2021
- Closes
- 24 Jun 2021
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
We are currently recruiting for a Customer Service Team Leader to join our client in Great Barr, B42.
The Customer Service Team Leader role is a straight permanent role.
Experience in a similar role is necessary for the Customer Service Team Leader role.
Main duties for the Customer Service Team Leader role:
* lead and motivate a team of 3-4 customer service operatives.
* to liaise with clients, internal account management.
* to provide clear and concise direction , support and guide the team through effective coaching.
* training and monitoring .
* attend internal meetings to discuss KPIs and team performance.
Main requirements for the Customer Service Team leader role:
* previous experience in a similar role, in customer services
* excellent leadership skills
* energetic and motivating individual
* good communication skills, both written and verbal
* computer literate
The working hours for the Customer Service Team Leader role are Monday -Friday 9am-5pm
The Customer Service Team Leader role is a straight permanent role.
Experience in a similar role is necessary for the Customer Service Team Leader role.
Main duties for the Customer Service Team Leader role:
* lead and motivate a team of 3-4 customer service operatives.
* to liaise with clients, internal account management.
* to provide clear and concise direction , support and guide the team through effective coaching.
* training and monitoring .
* attend internal meetings to discuss KPIs and team performance.
Main requirements for the Customer Service Team leader role:
* previous experience in a similar role, in customer services
* excellent leadership skills
* energetic and motivating individual
* good communication skills, both written and verbal
* computer literate
The working hours for the Customer Service Team Leader role are Monday -Friday 9am-5pm