Service Delivery Manager

Recruiter
Confidential
Location
Preston
Salary
Competitive
Posted
28 May 2021
Closes
24 Jun 2021
Sectors
IT
Contract Type
Permanent
Hours
Full Time
Infinium have an exciting opportunity for a Service Delivery Manager to join their team.

Location: Preston Home / Office working

Salary: Up to GBP45,000, plus on-call

Hours: 40 hours (Monday to Friday) + On Call Allowance

About Us:

Founded in 2002, Infinium are an experienced team of IT & Wi-Fi specialists supporting Holiday Parks across the UK.

Infinium are experiencing a truly exciting period of growth and we are looking for enthusiastic and talented people to join our team.

Service Delivery Manager - The Role:

The Service Delivery Manager will play a vital role in client relationships and act as the bridge between the client and our delivery teams.

Duties will include service, incident, problem and change management. Improving the service delivery with continual service improvement and high customer satisfaction as well as playing a key role in ensuring the highest level of operational service delivery will be vital within this role.

Service Delivery Manager - Key Responsibilities:

- Monitor overall performance of services

- Collaborate with senior managers on account management and growth

- Work with the client and Service Desk to identify and manage service improvement activities

- Create reports for internal and external purposes on request

- Lead and manage regular service reviews with clients

- Own client call backs after project completion with appropriate management to ensure client satisfaction

- Responsible for the effective operation of the Service Desk, directly leading, mentoring, and supporting the Service Desk Leads where necessary

- Take responsibility of induction and training needs of new starters

- Handle any client complaints dealing with in a timely and professional manner

- Own major incidents with escalation to appropriate resolving team through to service restoration

Service Delivery Manager - Key Requirements:

- The ability to build strong and professional relationships with key client's staff and internal colleagues

- Ability to 'get things done' in an efficient and timely manner

- Demonstrable experience of IT Service Management Systems

- Experience of service transition within organisations

- Strong verbal and written communication skills

- Ability to adapt to change and will take ownership & responsibility

- Must be able to work proactively and under pressure

- Excellent reporting skills with a keen eye for attention to detail

- Ability to deliver service-related presentations

- Confident in delivering training for internal staff

Service Delivery Manager - Key Skills:

Essential:

- Minimum of 5 years progressive experience in an MSP environment

- Minimum of 3 years Management experience

- Full UK Driving Licence

Desirable:

- ITIL qualification

- Qualifications in IT discipline

- Implementation and / or working within ISO standards

To submit your CV for this exciting Service Delivery Manager opportunity, please click 'Apply' now

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