Scheduler
- Recruiter
- Confidential
- Location
- Letchworth Garden City
- Salary
- 18000.00 - 23000.00 GBP Annual
- Posted
- 28 May 2021
- Closes
- 22 Jun 2021
- Sectors
- Admin, Secretarial & PA
- Contract Type
- Permanent
- Hours
- Full Time
PPM Scheduler, Letchworth
GBP18,000 - GBP23,000
The purpose of this role is to own and take responsibility for planning and booking all PPM services within the allocated geographical region. Planning engineer resource to ensure services are completed within applicable KPIs. Maximise engineer productivity through accurate planning and scheduling. Ensure clear, precise and professional customer communication is maintained throughout the PPM process to ensure an industry leading service is provided at all times.
Responsibilities: -
* Responsible for all PPM contracts within the geographical region. Ensuring that progress of all services are monitored and that exceptions are flagged when required to ensure all process steps are completed within target time lines.
* Through effective use of scheduling software, ensure all services are scheduled for attendance within customer contractual time agreements and applicable KPIs
* Ensure all access and booking requirements for sites are adhered to and administered when required e.g permits and RAMS
* Responsible for communication with customers and other stakeholders throughout the lifecycle of service jobs. Ensuring communication steps are completed, as per the current agreed process.
* Monitor engineer activity within the region vs schedule for the day. Ensure effective communication with engineers and Field Operations Manager to maximise productivity and to avoid jobs going into jeopardy.
* Take ownership of queries or escalations for jobs within the region from internal and external customers, providing a timely resolution.
* Identify gaps in field resource and highlight to the PPM Manager and Operations Manager
* Maintain positive working relationships with customers, field engineers and colleagues across the business.
Person Specification: -
* Strong customer service skills both verbally and in writing
* Previous scheduling experience preferred.
* Performance focused, aware of KPIs and motivated to meet or exceed targets.
* Motivated with a positive outlook, seeking solutions to problems.
* Highly organised and professional
* Computer literate with a good level of MS Office skills.
This position would suit either someone with previous scheduling experience or a junior with good administration and customer service experience who would like to train to be a scheduler. (I recently placed a junior with the company who is being trained as a scheduler and she is really enjoying the challenge)
It is with regret that we are unable to respond personally to each individual application due to the high volume of CVs we receive on a daily basis. However, if you have not heard from us within 7 days, please take it that your application has been unsuccessful on this occasion.
This vacancy is being advertised by Fresh Recruit Ltd who are acting as an employment agency business
GBP18,000 - GBP23,000
The purpose of this role is to own and take responsibility for planning and booking all PPM services within the allocated geographical region. Planning engineer resource to ensure services are completed within applicable KPIs. Maximise engineer productivity through accurate planning and scheduling. Ensure clear, precise and professional customer communication is maintained throughout the PPM process to ensure an industry leading service is provided at all times.
Responsibilities: -
* Responsible for all PPM contracts within the geographical region. Ensuring that progress of all services are monitored and that exceptions are flagged when required to ensure all process steps are completed within target time lines.
* Through effective use of scheduling software, ensure all services are scheduled for attendance within customer contractual time agreements and applicable KPIs
* Ensure all access and booking requirements for sites are adhered to and administered when required e.g permits and RAMS
* Responsible for communication with customers and other stakeholders throughout the lifecycle of service jobs. Ensuring communication steps are completed, as per the current agreed process.
* Monitor engineer activity within the region vs schedule for the day. Ensure effective communication with engineers and Field Operations Manager to maximise productivity and to avoid jobs going into jeopardy.
* Take ownership of queries or escalations for jobs within the region from internal and external customers, providing a timely resolution.
* Identify gaps in field resource and highlight to the PPM Manager and Operations Manager
* Maintain positive working relationships with customers, field engineers and colleagues across the business.
Person Specification: -
* Strong customer service skills both verbally and in writing
* Previous scheduling experience preferred.
* Performance focused, aware of KPIs and motivated to meet or exceed targets.
* Motivated with a positive outlook, seeking solutions to problems.
* Highly organised and professional
* Computer literate with a good level of MS Office skills.
This position would suit either someone with previous scheduling experience or a junior with good administration and customer service experience who would like to train to be a scheduler. (I recently placed a junior with the company who is being trained as a scheduler and she is really enjoying the challenge)
It is with regret that we are unable to respond personally to each individual application due to the high volume of CVs we receive on a daily basis. However, if you have not heard from us within 7 days, please take it that your application has been unsuccessful on this occasion.
This vacancy is being advertised by Fresh Recruit Ltd who are acting as an employment agency business