Service Coordinator
- Recruiter
- Confidential
- Location
- Eastleigh
- Salary
- 22000.00 - 24000.00 GBP Annual
- Posted
- 28 May 2021
- Closes
- 24 Jun 2021
- Sectors
- Admin, Secretarial & PA
- Contract Type
- Permanent
- Hours
- Full Time
Service Co-ordinator - Chandlers Ford - GBP22,000-GBP24,000 depending on experience - Full time hours
We have an exciting opportunity to work for an established and fast growing business based in Chandlers Ford.
They are looking for a Service Co-ordinator who can thrive working in a fast paced environment where you have to think on your feet and continuously manage your time effectively. You will be the link between clients and engineers, and you must have the ability to keep calm and provide an exceptional service.
Service Co-ordinator duties include:
Taking inbound calls and reacting to emergency calls outs
Making outbound calls to arrange service visits and to ensure that the customer is happy with work carried out
Responding efficiently to emails and general enquiries
Building a rapport with customers by engaging with them in a friendly and professional manner
Prioritise and schedule breakdowns, ensuring you address customer needs with a goal of complete satisfaction while maintaining accurate company records.
Schedule and plan preventative maintenance promptly using company databases.
Co-ordinate a team of external engineers, ensuring breakdowns and service visits remain within KPI's.
Assign roles and tasks to dedicated team members based on individual strengths and abilities.
Review and action all site visit reports by communicating with the attending engineer and customer.
Ensure all site visit reports are actioned and invoiced promptly.
Follow company communications, guidelines, and procedures under minimal supervision.Key skills and experience
3+ years in a similar role or customer service / account management based role.
Strong communication skills, including active listening and clear articulation.
Ability to multitask, manage time, whilst staying calm under pressure
Ability to solve problems and alleviate conflicts or escalate where required.
Flexible approach to working within a fast-paced service environment.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy
We have an exciting opportunity to work for an established and fast growing business based in Chandlers Ford.
They are looking for a Service Co-ordinator who can thrive working in a fast paced environment where you have to think on your feet and continuously manage your time effectively. You will be the link between clients and engineers, and you must have the ability to keep calm and provide an exceptional service.
Service Co-ordinator duties include:
Taking inbound calls and reacting to emergency calls outs
Making outbound calls to arrange service visits and to ensure that the customer is happy with work carried out
Responding efficiently to emails and general enquiries
Building a rapport with customers by engaging with them in a friendly and professional manner
Prioritise and schedule breakdowns, ensuring you address customer needs with a goal of complete satisfaction while maintaining accurate company records.
Schedule and plan preventative maintenance promptly using company databases.
Co-ordinate a team of external engineers, ensuring breakdowns and service visits remain within KPI's.
Assign roles and tasks to dedicated team members based on individual strengths and abilities.
Review and action all site visit reports by communicating with the attending engineer and customer.
Ensure all site visit reports are actioned and invoiced promptly.
Follow company communications, guidelines, and procedures under minimal supervision.Key skills and experience
3+ years in a similar role or customer service / account management based role.
Strong communication skills, including active listening and clear articulation.
Ability to multitask, manage time, whilst staying calm under pressure
Ability to solve problems and alleviate conflicts or escalate where required.
Flexible approach to working within a fast-paced service environment.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy