Customer Quality Engineer
- Recruiter
- Confidential
- Location
- Blackpool
- Salary
- Competitive
- Posted
- 28 May 2021
- Closes
- 24 Jun 2021
- Sectors
- Engineering
- Contract Type
- Permanent
- Hours
- Full Time
Imperial Professionals are delighted to announce that we are working with a multi-award winning product development company focused on raising standards. They have more than a decade's experience supplying lifesaving hardware to the NHS and private mental healthcare industry.
Due to continued company growth, they are looking to appoint an experienced Customer Quality Engineer on a permanent basis.
Job Title: Customer Quality Engineer
Salary: GBP35,000 pa
Hours: Full time working Monday to Friday
Location: Blackpool
To provide the first point of contact for the customer about quality related issues, by performing triage and actioning incoming customer tickets and dealing with related calls and emails. Liaise with internal stakeholders to provide any necessary containment action at the customers site. Collect all available data to enable root cause analysis and provide corrective and preventative actions plans to prevent recurrence of the issue.
Duties are but not limited to:
* First port of call for customer engagement regarding product or service issues. Own the customer helpdesk from initial enquiry, through triage, CAPA, customer satisfaction and KPI
* Gather data on all customer issues to allow root cause analysis
* Use remote support, where available, to contain and action root cause when easily identifiable
* Provide and drive corrective and preventative actions for all identified root causes that are not immediately evident and actionable, liaising with and utilising other team members as required
* Arrange on site CAPA with the Service Team where remote support cannot resolve.
* Minimise customer downtime and inconvenience
* Develop reports and KPI for customer quality metrics, defect trends, failure analysis, corrective action status, and customer satisfaction
* Create customer complaint database (FAQ) for common issues and non-fault issues to allow cross training and rapid response within the wider team
* Provide technical support during the qualification process
* Learn and fully understand all aspects of our products, processes and procedures - Know exactly what "good" is
* Largely self sufficient and hence efficient in resolving customer issues and downtime
* Use quality tools and methodologies to drive internal improvement actions
* Provide technical support to all internal departments to maintain and improve product quality
To be considered for this unique and exciting opportunity you will have:
* Demonstrable Quality Engineering experience
* Experience working in a customer or supplier facing role
* Strong Continuous improvement and Lean manufacturing knowledge
* Strong stakeholder management skills based on high levels of emotional intelligence and excellent communication skills
* Strong root cause analysis experience
Although not essential, a formal qualification in Quality or Continuous Improvement would be highly desirable.
For more information on this fantastic opportunity please contact Adam Pearson at Imperial Professionals
Due to continued company growth, they are looking to appoint an experienced Customer Quality Engineer on a permanent basis.
Job Title: Customer Quality Engineer
Salary: GBP35,000 pa
Hours: Full time working Monday to Friday
Location: Blackpool
To provide the first point of contact for the customer about quality related issues, by performing triage and actioning incoming customer tickets and dealing with related calls and emails. Liaise with internal stakeholders to provide any necessary containment action at the customers site. Collect all available data to enable root cause analysis and provide corrective and preventative actions plans to prevent recurrence of the issue.
Duties are but not limited to:
* First port of call for customer engagement regarding product or service issues. Own the customer helpdesk from initial enquiry, through triage, CAPA, customer satisfaction and KPI
* Gather data on all customer issues to allow root cause analysis
* Use remote support, where available, to contain and action root cause when easily identifiable
* Provide and drive corrective and preventative actions for all identified root causes that are not immediately evident and actionable, liaising with and utilising other team members as required
* Arrange on site CAPA with the Service Team where remote support cannot resolve.
* Minimise customer downtime and inconvenience
* Develop reports and KPI for customer quality metrics, defect trends, failure analysis, corrective action status, and customer satisfaction
* Create customer complaint database (FAQ) for common issues and non-fault issues to allow cross training and rapid response within the wider team
* Provide technical support during the qualification process
* Learn and fully understand all aspects of our products, processes and procedures - Know exactly what "good" is
* Largely self sufficient and hence efficient in resolving customer issues and downtime
* Use quality tools and methodologies to drive internal improvement actions
* Provide technical support to all internal departments to maintain and improve product quality
To be considered for this unique and exciting opportunity you will have:
* Demonstrable Quality Engineering experience
* Experience working in a customer or supplier facing role
* Strong Continuous improvement and Lean manufacturing knowledge
* Strong stakeholder management skills based on high levels of emotional intelligence and excellent communication skills
* Strong root cause analysis experience
Although not essential, a formal qualification in Quality or Continuous Improvement would be highly desirable.
For more information on this fantastic opportunity please contact Adam Pearson at Imperial Professionals