General Manager
- Recruiter
- Confidential
- Location
- Rotherham
- Salary
- 38000.00 - 40000.00 GBP Annual
- Posted
- 28 May 2021
- Closes
- 24 Jun 2021
- Sectors
- Catering & Hospitality
- Contract Type
- Permanent
- Hours
- Full Time
89% of our colleagues enjoy doing their job each day.
Here at Elior UK we have lots of opportunity for progression and personal development within our business and work with a diverse range of clients.
Elior is a multi-award winning global player in the contract catering sector, with operations in over 6 countries, over 105,000 employees and 4 million guests served every day. We are one of the largest contract caterers in the industry with our Group headquarters in Paris. Here in the UK we have approximately 10,000 colleagues helping us deliver our promise in achieving excellence in everything that makes up the customer experience across over 1,200 sites.
Within our concessions business we continuously develop our offer and keep ahead of competition through innovative catering and hospitality offers. Our concessions sites aim to make every customer experience memorable. Away from the standard 9 till 5, these sites allow for flexibility and offer real opportunity for growth in a hospitality career.
They will lead all day-to-day operational planning and delivery, offering best practice and guidance to the onsite teams, in line with business objectives and company standards to achieve and maximize set targets.
Establish and maintain a committed and engaged team.
Your key responsibilities as the General Manager will consist of:
*Accountable for ensuring that all aspects of the Elior eXperience are communicated and embedded within the sites, supporting the site managers and Service Champions as appropriate
*Leads and actively contributes to Rotherham United Football Club's Hospitality operations function, planning, and activity
*Proactively manages site-related issues through teammanagement
*Leads planning process for matchday hospitality, non-matchday C&B, and Retail Operations
*Instils a culture of achievement, results, and continuous improvement.
*Co-ordinates site operational activities as required
*Accountable for creating a platform for financial growth through cost control, culinary excellence, improving merchandising, implementing, monitoring, and evaluating results within the site teams to ensure area financial results are exceeded
*Accountable for COSHH, H&S, legal regulations, environmental policies, and duty of care to customers and colleagues
*Oversee Site Management within the area of responsibility to ensure proactive management of teams on site. Responsible for recruiting high calibre site colleagues, developing them, and driving them to ensure the following activities are performed with excellence: site succession planning, recruitment, training, and people development to deliver an efficient, high-quality service to Elior UK, customer, and client
*Accountable for ensuring ongoing team communications, including building internal and external relationships, management reporting, and client liaison to enable operational excellence. Responsible for proactively maintaining external relationships with clients to exceed expectations and retain business.
*Accountable for innovative food service design within specified budgets, ensuring a high standard of food presentation throughout the area.
*Provides daily and monthly reports to the RMD as appropriate.
*Acts as an operational liaison between Rotherham United Football Club's Events team and Elior UK, ensuring good relations at all times
Profile:
The experience and knowledge we are looking for from the future General Manager include:
*Ability to lead, inspire and motivate a large and diverse team with fairness and empathy. Able to create and implement economically sustainable solutions to the benefit of the Client and Elior UK
*Ability to work within a high-pressured environment through the creation of a strong sense of team spirit, instilling a hunger to be part of a winning team
*Anticipates and takes advantage of internal and external factors, for the long-term commercial benefit for Elior UK
*Committed to achieving growth by creating a culture of innovation, commitment, and dynamism. Has courage to promote and foster independent decision-making throughout the team, enabling individual and team growth by learning from mistakes.
*Able to listen with empathy enabling impartial judgement, quickly establishing trust and rapport. Being an exemplary role model. Delivering unequivocally client and customer promises and contractual compliance through delivering operational excellence within your teams
Here at Elior UK we have lots of opportunity for progression and personal development within our business and work with a diverse range of clients.
Elior is a multi-award winning global player in the contract catering sector, with operations in over 6 countries, over 105,000 employees and 4 million guests served every day. We are one of the largest contract caterers in the industry with our Group headquarters in Paris. Here in the UK we have approximately 10,000 colleagues helping us deliver our promise in achieving excellence in everything that makes up the customer experience across over 1,200 sites.
Within our concessions business we continuously develop our offer and keep ahead of competition through innovative catering and hospitality offers. Our concessions sites aim to make every customer experience memorable. Away from the standard 9 till 5, these sites allow for flexibility and offer real opportunity for growth in a hospitality career.
They will lead all day-to-day operational planning and delivery, offering best practice and guidance to the onsite teams, in line with business objectives and company standards to achieve and maximize set targets.
Establish and maintain a committed and engaged team.
Your key responsibilities as the General Manager will consist of:
*Accountable for ensuring that all aspects of the Elior eXperience are communicated and embedded within the sites, supporting the site managers and Service Champions as appropriate
*Leads and actively contributes to Rotherham United Football Club's Hospitality operations function, planning, and activity
*Proactively manages site-related issues through teammanagement
*Leads planning process for matchday hospitality, non-matchday C&B, and Retail Operations
*Instils a culture of achievement, results, and continuous improvement.
*Co-ordinates site operational activities as required
*Accountable for creating a platform for financial growth through cost control, culinary excellence, improving merchandising, implementing, monitoring, and evaluating results within the site teams to ensure area financial results are exceeded
*Accountable for COSHH, H&S, legal regulations, environmental policies, and duty of care to customers and colleagues
*Oversee Site Management within the area of responsibility to ensure proactive management of teams on site. Responsible for recruiting high calibre site colleagues, developing them, and driving them to ensure the following activities are performed with excellence: site succession planning, recruitment, training, and people development to deliver an efficient, high-quality service to Elior UK, customer, and client
*Accountable for ensuring ongoing team communications, including building internal and external relationships, management reporting, and client liaison to enable operational excellence. Responsible for proactively maintaining external relationships with clients to exceed expectations and retain business.
*Accountable for innovative food service design within specified budgets, ensuring a high standard of food presentation throughout the area.
*Provides daily and monthly reports to the RMD as appropriate.
*Acts as an operational liaison between Rotherham United Football Club's Events team and Elior UK, ensuring good relations at all times
Profile:
The experience and knowledge we are looking for from the future General Manager include:
*Ability to lead, inspire and motivate a large and diverse team with fairness and empathy. Able to create and implement economically sustainable solutions to the benefit of the Client and Elior UK
*Ability to work within a high-pressured environment through the creation of a strong sense of team spirit, instilling a hunger to be part of a winning team
*Anticipates and takes advantage of internal and external factors, for the long-term commercial benefit for Elior UK
*Committed to achieving growth by creating a culture of innovation, commitment, and dynamism. Has courage to promote and foster independent decision-making throughout the team, enabling individual and team growth by learning from mistakes.
*Able to listen with empathy enabling impartial judgement, quickly establishing trust and rapport. Being an exemplary role model. Delivering unequivocally client and customer promises and contractual compliance through delivering operational excellence within your teams