Hospitality Tutor

South Shields
28 May 2021
24 Jun 2021
Contract Type
Full Time
Provide excellent teaching and learning of hospitality/customer service and employability skills sessions and support the raising of standards in accordance with the aims and strategic objectives of the organisation.


* To deliver high quality hospitality, customer service and employability sessions (accredited and non-accredited) using methods that will stimulate learning appropriate to learner needs and the demands of the course.

* Liaison with employers (where needed) on the development of pre-employment training programmes to satisfy employer requirements and add value to learners.

* To support the achievement of contractual targets for learner retention and success rates.

* To complete attendance registers and reviews in line with processes.

* Monitor learner progress to ensure learning continues and learners achieve in a timely manner.

* Seek feedback from learners on learning support materials in order to review and improve the service and learning experience.

* Ensure systems and processes are followed and are in line with contractual deadlines.

* To provide effective IAG to support learner progression.

* Provide feedback to learners during reviews on progress

* Deliver outcomes in line with current KPI's and business performance targets.

* Promote safeguarding, British values, prevent, numeracy and literacy within all sessions.

* Administrating and completing paperwork associated with programme delivery within required timescales.

* Promote and monitor equality and diversity in all aspects of the role and record issues that may arise.

* This job spec does not represent an exhaustive list and role holders may be asked to carry out additional duties as reasonably requested.

Person Specification

* Recent experience in the delivery and assessment of accredited qualifications in the field of hospitality, customer service and employability and career development.

* Vocationally qualified to level 3 or above in hospitality and customer service.

* Relevant occupational experience in a hospitality and customer service environment

* Level 4 teaching qualification or above

* Recognised Assessor award: D32/D33, A1, TAQA or CAVA.

* IAG level 3 or above

* GCSE Grade C Maths & English

* Excellent written and verbal communication skills.

* Experience of unsupervised working and using own initiative.

* The ability to work in a target orientated environment and achieve required measures of success and quality.

* An understanding of different learning styles and how to differentiate through various teaching methods.

* Ability to motivate self and learners.

* Willingness to work flexible hours and locations as required.

* Flexible, committed & enthusiastic.

* Driving licence.

By applying for this opportunity, you agree that Zenith People LTD may share your details with end client at shortlist stage