People Support Officer

Bristol (City Centre), Bristol
28 May 2021
20 Jun 2021
Contract Type
Full Time

We are excited to be recruiting our next People Support Officer who will be a pivotal point of support for colleagues, embracing our shared values to find solutions every day that best serve colleagues and the young people our organisation supports. We are an aspirational People Team with a strong sense of direction. As People Support Officer your personality and creativity will be key in shaping the culture we want for our colleagues, and you will see the positive impact of your contribution every day.

Please find full details of how to apply via our Website in the advert below. The deadline for application submissions is 23:59, 20 June 2021.

We are particularly keen to increase applications from Black, Asian and Muslim and Male candidates as they are currently under-represented in our organisation.  

We are a leading youth homelessness charity based in the South West, working with over 2,500 young people. We have strong local partnerships and adhere to the best practice in the sector.  We build trusting relationships between our young people and our colleagues and this is at the core of our work.


What we are looking for:

Ideally, you will have gained experience in an administrative function and be keen to steer and develop your existing skills in a People role. If you have other relevant experience, we want to know what you learned from it, the values it clarified for you, and how you would successfully transfer your existing skills into this role.


  • You are a master puppeteer when it comes to organising your workload; you have a strong work ethic and enjoy working autonomously to keep our time-sensitive processes moving.

  • You go out of your way to make things work for people, thinking of creative solutions and owning your role proactively to achieve positive outcomes.

  • You are a stickler for detail who takes ownership of records and data management systems, communicating relevant information to everyone who needs to know.

  • You are a skilled communicator who can empathise with the needs of others across teams and share information with clarity.

  • You care about the welfare of young people and feel connected to our organisational vision of a world where every young person is supported to access what they need and thrive.

  • You are self-aware and reflective, carrying yourself with integrity. You are comfortable working in a discrete and sensitive manner; an essential aspect of any People role.

  • You embrace change with enthusiasm and resilience, equipping yourself with the knowledge to support colleagues along the way.

  • You will consistently bring a fresh perspective and embrace opportunities to share your views on how we can make things better for colleagues.


What you will be doing:

  • Coordinating our recruitment process, communicating with managers and applicants throughout.

  • Helping to create a positive induction experience for new colleagues, setting the tone for a great start at Independent People.

  • Keeping high-quality records across different platforms, including leave records, DBS checks and safeguarding training, making sure we fulfil our obligations as an organisation.

  • Supporting managers with the use of our people management system, empowering them to be confident in the procedures that support their people.

  • Organising training for all colleagues, liaising with trainers and obtaining feedback, and also providing administrative support for the external training we deliver.

  • Collaborating with the People Team to fulfil team objectives, making a mighty contribution to a dedicated team of three. You will also collaborate with other Team Administrators and provide occasional support for the Strategic Leadership Team.


You will be in the People Team within our wider Central Services department and your line manager will be our Head of People.


What we are offering:

  • A very generous annual leave entitlement of 30 days per annum plus all Bank Holidays

  • Flexible working hours

  • A very supportive environment with reflective practice, regular supervisions, team, cross departmental and organisational development days

  • A role with freedom to work in ways that best serve you and your Team, within a culture where wellbeing is the priority

  • Employee Health Cash Plan with UK Healthcare

Contract details: 

  • Hours per week: 37.5

  • Contract type: Permanent

  • Pay: £22,183 - £23,541

  • The location: Your base will be our Kingsley Hall office, close to Bristol’s main train and bus stations as well as the vibrant Bristol city centre. Currently, our Central Services team are largely working from home. With our Agile Working Framework in mind, there will be an opportunity to perform some of the role from home.

Application information:


Important dates:

  • Application deadline closes: 23:59, 20 June 2021.

  • If you have not heard from us by 25 June 2021 please assume that your application has been unsuccessful on this occasion.

  • Interviews are on 29 June 2021. 


Covering Letter / Supporting Statement Guidance 

Please note that the online application form cannot be saved until it is fully complete.  We recommend that you prepare your Covering Letter before you start the online application. 

Your Covering Letter is essentially your Supporting Statement and will form the most important basis on which your skills, experience and behavioural competencies will be tested against the job criteria.  Without it, your application cannot progress to the shortlisting stage. 

You should refer to the Person Specification document within the Job Pack and cover only the elements that are tested at this stage of the recruitment process.  Elements that only have the word ‘interview’ next to them will be tested at the next stage of the process and do not need to be covered in your letter.

Please try to keep the word limit to 250 words per criterion


Equal opportunities for everyone:

We safeguard and promote the safety and welfare of children, young people and vulnerable adults. Any job offer will depend on a satisfactory DBS (Disclosure and Barring Service) Barred List Disclosure Check. 

We believe those with a criminal record should have an equal chance to become employees or volunteers.  We also pride ourselves on being an equal opportunities employer for everyone regardless of age, disability, gender identity, race, religion and beliefs, sex and sexual orientation. We are particularly keen to increase applications from Black and Minority Ethnic groups and Males as they are currently under-represented.

Please see our Policies section on the website, for further information.   If you need an adjustment made to any part of the recruitment process, please let us know as soon as possible