Support Engineer
- Recruiter
- Confidential
- Location
- Camberley
- Salary
- Competitive
- Posted
- 28 May 2021
- Closes
- 24 Jun 2021
- Sectors
- IT, IT Support
- Contract Type
- Permanent
- Hours
- Full Time
Role Profile
Customer installation and commissioning work
Pre-Staging
Testing & processing of our maintenance equipment
Participation in a 24x7 Break fix call out rota to support to our customers
Preparation of equipment for SLA site visits to provide equipment suitably prepared in line with the relevant process.
Refresh and updating of all test procedures to aid ease of testing.
Handling and protection of Telent information and reporting of security incidents.
Typical Deliverables
Work closely with engineering teams and project managers to ensure all work required from the department is carried out within allocated time and to the required standard.
Site visit response against SLA contract levels to maintain high levels of customer confidence and satisfaction by achieving resolution within the SLA requirements. On-site Installation work, including projects and international requests to deliver 1st time installations by following work method detail and H&S guidelines as provided.
Testing and raising Return to Manufacturer Authorisation (RMA) for faulty items and testing replacements upon receipt from manufacturer to determine the correct operation of the equipment before parts are sent for repair or re-stocked throughout the UK.
Update and document all lab equipment and cabling, rebuild racks with any equipment that is needed for daily testing, provide config for all devices so that the lab is one network and is manageable from anywhere in the lab.
Pre-stage preparation by providing assistance for demo and lab equipment, provisioning for fault scenario's and project pre-stage preparation to ensure network design and to meet the specified requirements as agreed between the customer and Telent.
Business Operations Skills - Experience
Excellent interpersonal skills.
Experience with networking hardware desirable
Analytical problem solving
Business Operations Skills - Qualifications
Cisco CCNA / Juniper JNCIA / CompTIA Network+ desirable
Eligible to apply for SC and NPPV3 Clearance
Behavioural Requirements
Excellent work ethic and a strong sense of pride and ownership
Remaining hands-on with relevant technology
Builds trust and a collaborative working relationship with stakeholders across the organisation and colleagues within the engineering team
Knowledge sharing
Strives for continuous improvement, delivers and supports new processes and directions
Demonstration of a positive and supportive attitude
Excellent Employee Benefits:
Telent is committed to ensuring that we offer industry leading career opportunities, salary and benefits packages. Join us and you can expect to receive:
33 days holiday, including public holidays, plus the option to buy or sell five days each year
Company pension scheme
A range of family friendly policies including childcare vouchers
An employee-funded car leasing scheme
Occupational health support
Telent Rewards Scheme
So why choose Telent for your next opportunity?
To build, run and maintain a successful network, you need a connected approach - a team you can trust from strategy to support, and everything in between. At Telent, this is what we do!
As part of our team, you could be working with some of the biggest names in the Traffic, Rail, Public Safety, Defence and Service Provider sectors including London Underground, Network Rail, Transport for London, RNLI, MOD and Virgin Media. You'll help us ensure the most important messages get through - however tough the conditions.
Here are just some of the ways we're different:
You'll go further with us.We understand the importance of career development and will give you all the support you need to realise your potential. You'll receive formal training, e-learning and mentoring from top professionals. And we offer opportunities to transfer to other sectors - or even different technology areas.
You'll make a difference.You could be working outdoors, battling the elements, or in one of our many offices helping us develop the network infrastructures of tomorrow.
You'll be treated as an individual.We're not a vast corporation, which means every individual counts. With us, you'll be valued and supported, involved and empowered from day one.
You'll be well rewarded.We offer salary progression that reflects market rates and personal performance, a flexible working environment and excellent training.
We reserve the right to close this vacancy once we have received sufficient applications.
Telent is an equal opportunities employer and is committed to diversity and inclusion
Customer installation and commissioning work
Pre-Staging
Testing & processing of our maintenance equipment
Participation in a 24x7 Break fix call out rota to support to our customers
Preparation of equipment for SLA site visits to provide equipment suitably prepared in line with the relevant process.
Refresh and updating of all test procedures to aid ease of testing.
Handling and protection of Telent information and reporting of security incidents.
Typical Deliverables
Work closely with engineering teams and project managers to ensure all work required from the department is carried out within allocated time and to the required standard.
Site visit response against SLA contract levels to maintain high levels of customer confidence and satisfaction by achieving resolution within the SLA requirements. On-site Installation work, including projects and international requests to deliver 1st time installations by following work method detail and H&S guidelines as provided.
Testing and raising Return to Manufacturer Authorisation (RMA) for faulty items and testing replacements upon receipt from manufacturer to determine the correct operation of the equipment before parts are sent for repair or re-stocked throughout the UK.
Update and document all lab equipment and cabling, rebuild racks with any equipment that is needed for daily testing, provide config for all devices so that the lab is one network and is manageable from anywhere in the lab.
Pre-stage preparation by providing assistance for demo and lab equipment, provisioning for fault scenario's and project pre-stage preparation to ensure network design and to meet the specified requirements as agreed between the customer and Telent.
Business Operations Skills - Experience
Excellent interpersonal skills.
Experience with networking hardware desirable
Analytical problem solving
Business Operations Skills - Qualifications
Cisco CCNA / Juniper JNCIA / CompTIA Network+ desirable
Eligible to apply for SC and NPPV3 Clearance
Behavioural Requirements
Excellent work ethic and a strong sense of pride and ownership
Remaining hands-on with relevant technology
Builds trust and a collaborative working relationship with stakeholders across the organisation and colleagues within the engineering team
Knowledge sharing
Strives for continuous improvement, delivers and supports new processes and directions
Demonstration of a positive and supportive attitude
Excellent Employee Benefits:
Telent is committed to ensuring that we offer industry leading career opportunities, salary and benefits packages. Join us and you can expect to receive:
33 days holiday, including public holidays, plus the option to buy or sell five days each year
Company pension scheme
A range of family friendly policies including childcare vouchers
An employee-funded car leasing scheme
Occupational health support
Telent Rewards Scheme
So why choose Telent for your next opportunity?
To build, run and maintain a successful network, you need a connected approach - a team you can trust from strategy to support, and everything in between. At Telent, this is what we do!
As part of our team, you could be working with some of the biggest names in the Traffic, Rail, Public Safety, Defence and Service Provider sectors including London Underground, Network Rail, Transport for London, RNLI, MOD and Virgin Media. You'll help us ensure the most important messages get through - however tough the conditions.
Here are just some of the ways we're different:
You'll go further with us.We understand the importance of career development and will give you all the support you need to realise your potential. You'll receive formal training, e-learning and mentoring from top professionals. And we offer opportunities to transfer to other sectors - or even different technology areas.
You'll make a difference.You could be working outdoors, battling the elements, or in one of our many offices helping us develop the network infrastructures of tomorrow.
You'll be treated as an individual.We're not a vast corporation, which means every individual counts. With us, you'll be valued and supported, involved and empowered from day one.
You'll be well rewarded.We offer salary progression that reflects market rates and personal performance, a flexible working environment and excellent training.
We reserve the right to close this vacancy once we have received sufficient applications.
Telent is an equal opportunities employer and is committed to diversity and inclusion