Data Analyst - Newcastle

The business world is changing rapidly. The way we live is changing. The pandemic has only intensified and diversified the nature of change. As a business solutions company, we respond to that change with innovation so we can continue to meet the needs of our customers. How do we do that? We use data. And we interpret it with ingenuity and empathy. So we can see things from the customer's point of view. And that's where you come in.

As a Data Analyst you'll deep-dive into customer data in search of customer behavior insights that'll help make our products better. You'll use leading-edge technology with big data sets like Product Telemetry, Customer Sentiment, and click data. You'll cross-reference with master customer and product data. You'll understand business processes at the deepest level. It all goes into producing the kind of acute insight required to really get to the nub of customer needs.

You'll never be alone in your work. The diverse projects you'll undertake will put you in regular contacts with Business Analysts and Data Architects and Delivery teams. It's about solving diverse problems with a diverse and collaborative approach. A human approach. And that's the key here. Yes, you're dealing with data but, ultimately, all your work is responding to the needs of another human - the customer. That idea will be front-and-centre in all the work you do here. And you'll get the same in return from us. We're proud to offer permanent flexible working for all our colleagues. That's why you'll love building your career here at Sage.

Ideal skills

• Strong customer focus
• Team player with great communication and collaboration skills
• Experience of Data Analysis. Worked in a diverse range of industries? All the better.
• Experience with any Data Analyst tools
• A empathic approach to problem-solving, fault determination and resolution
• Flexible and agile multi-tasking ability

Key responsibilities

Provide specialist Data Analysis across all business priority initiatives

• Act as the interface between Business Analysts and the Architecture and Delivery teams
• Collaborate with the Data and Analytics team to design and develop solutions
• Carry out data profiling and identify data integrity and quality challenges
• Answer urgent business questions through deep-dive analytics
• Provide cross-business data analysis support
• Challenge, improve and maintain Data Analytics standards and practices

About Sage

Sage is a global company built on the unique personalities and characteristics of 13,000 colleagues across 24 countries. The market leader for cloud-based accounting, financials, enterprise management, people and payroll software, we empower the world's business heroes. Steve Hare has been recognised by colleagues as the top scoring CEO on Glassdoor throughout the ongoing COVID-19 crisis, due to the high levels of communication and engagement throughout. As a worldwide FTSE 100 company, we do business the right way while giving back to our local communities. By giving each colleague five paid days a year to support the Sage Foundation, they can volunteer in whatever way they feel best. We believe in building a culture where colleagues feel they can bring their whole selves to work. Where people know they'll be judged on their performance and behaviours - not their identity. All qualified applicants will be considered for employment and not discriminated against based on their race, colour, age, religion, sexual orientation, gender identity, national origin or disability.