Management Information Specialist

North Lanarkshire
26 May 2021
23 Jun 2021
Contract Type
Full Time
Position: Management Information Specialist

Salary: Competitive Salary plus pension, healthcare

Location: Glasgow

Hours: 40 hours per week Monday to Friday (8.30 am until 5 pm)

Our client, a global market leading facilities management company, is looking for an experienced Senior Finance Assistant to join their organisation within their busy and vibrant Glasgow Head Office.

Job Purpose:

We require an excellent Management Information Specialist, who communicates effectively to understand the customer's needs. This role is required to support a complex customer with their reporting requirements and to support their systems administrator in day to day administration of their CAFM system.

This role is customer facing and the successful applicant will have demonstrated the ability to communicate effectively to all stakeholders including senior managers within the customers business.

This role should support business hours (Monday to Friday 08:30-17:00). Our business operates 24 hours a day, 7 days a week, therefore flexibility on working hours would be expected based on the needs of the business. The successful applicant will also be required to travel occasionally for meetings with the customers representatives within the UK.

Key Accountabilities:

* Act as the first and only point of contact for customers on a variety of reporting related queries.

* Produce key management reports as required

* Take full ownership of any issues, using initiative to ensure issues are seen through to completion, escalating to senior directors and clients, where appropriate.

* Proactively manage customers' expectations by keeping them regularly updated on the progress of their request and liaise with the customer from beginning to end.

* Work with the internal reporting team to deliver innovative reporting to add value to the relationship with the customer.

* Work with multiple systems, including databases, CAFMs and web-based applications.

* General administrative duties, including data input, filing and reporting

* Act as an ambassador for the company through excellent service to both internal and external customers.

Knowledge, Skills and Behaviours:

* Must be able to use Microsoft packages such as Outlook, Word & Excel

* Must have experience in running and building reports

* Must have an excellent telephone manner

* Good understanding of computer systems and mobile devices

* Customer-focused at all times

* Ability to work without supervision and use initiative to resolve issues

* Strong verbal and written communication skills.

* Attention to detail to ensure that our customers receive the best service possible

* Excellent planning and organising

* Prior knowledge/experience in working with Verisae/Cognos would be advantageous

To apply for this role please submit your full and up to date CV to Daniel Murphy at PDA Search and Selection

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