System Administrator and Trainer

Recruiter
Confidential
Location
Stoke-on-Trent
Salary
18000.00 - 26000.00 GBP Annual + pension, flexible working
Posted
27 May 2021
Closes
19 Jun 2021
Contract Type
Permanent
Hours
Full Time
About us???

We are The Supply Register, a UK leader of recruitment process outsourcing solutions for MATs. Through our bespoke solution, we are helping our growing number of partnership MATs to manage their supply cover needs and processes better.

The Supply Register operates nationally to develop innovative solutions for supply staffing requirements.

A partner with leading technology developers and the NASUWT - The Teachers' Union, The Supply Register occupies a unique position in the market and demonstrates the ability to deliver total recruitment solutions to MATs of all sizes and locations.

We are seeking an System Administrator/Trainer to work within our IT Operations team in a lively environment working to support The Supply Register's network.

About the role...

As a technically competent IT educator you will provide high quality IT Training and System support to our users across the UK to

Support the onboarding and offboarding of starter and leaver user accounts across The Supply Register, its Partnership locations and agency supply chain.
Collaborate with end-users to understand unique requirements based on role, unit, and location, and offer training solutions adaptable to those needs.
Manage and deliver regular platform training to new and existing users with supportable solutions with updates that are of the highest quality in technical content and visual presentation.
Manage the process for joiners, movers and leavers of the business promptly, completing the request in the form of a logged ticket, ensuring the correct sign off approval has been verified before completing requests.
Collaborate with end-users to build the highest quality Mi content for The Supply Register, its Partnership locations and agency supply chain
Develop or adapt key training modules/materials for onboarding, inductions and location orientations to deliver to service users.
Assist with frontline support as necessary, especially around "how do I" issues.
Evaluate the effectiveness of training courses by conducting appropriate research
Develop a knowledge-sharing environment and concept. About you...

You will have excellent customer services skills; you are an expert at presenting, and you're cool under pressure.
You will have excellent written and interpersonal communication skills, doesn't cut corners.
You will bring the highest level of integrity, honesty, and accountability in all that you do.
You are a trusted advisor who does what's best for The Supply Register and its customers.
You have demonstratable experience with the Microsoft 365 product suite, specifically; Teams, Excel, Word, BI
Will have previous experience supporting internal and external customers of IS services
Will have excellent problem-solving skills, work ethic, and willingness to learn