IT Support Engineer
- Recruiter
- Confidential
- Location
- Sunderland
- Salary
- 100.00 - 150.00 GBP Daily
- Posted
- 27 May 2021
- Closes
- 24 Jun 2021
- Sectors
- IT, IT Support
- Contract Type
- Contract
- Hours
- Full Time
Our global client has an urgent requirement for an enthusiastic, IT Support Engineer to join their busy team on a high-profile site. This is an excellent opportunity for an IT Support Professional who thrives on working in an environment where any downtime impacts the end-customer. You must be able to work a 3-shift pattern - Days, Lates and Nights and you will need to drive in order to get to the site.
Key responsibilities include:
* Providing both deskside and remote 1st and 2nd line support to users
* Timely resolution of IT related problems within specified SLA's
* Diagnosing and resolving hardware/software problems and providing first time fixes where possible
* Installing, upgrading and replacing core hardware and software
* Escalating any issues when required to Second/Third Line Support
Key responsibilities include:
* Providing both deskside and remote 1st and 2nd line support to users
* Timely resolution of IT related problems within specified SLA's
* Diagnosing and resolving hardware/software problems and providing first time fixes where possible
* Installing, upgrading and replacing core hardware and software
* Escalating any issues when required to Second/Third Line Support