Customer Relations Manager

Recruiter
Confidential
Location
Basingstoke
Salary
Competitive
Posted
27 May 2021
Closes
24 Jun 2021
Contract Type
Permanent
Hours
Full Time
Customer Relations Manager

Basingstoke

Salary - Market Related

1-1 Recruitment have a very exciting opportunity for a Customer Relations Manager to join a family run property development company near Basingstoke. As Customer Relations Manager you need to be confident and self-motivated, someone that make things happen and puts the customer at the heart of everything they do. Organisation and a calm disposition are essential for the role as well as great communication skills. You will need to fully take ownership of any situations or issues to ensure they are resolved efficiently and effectively. It will be important to build strong links with the construction team for completions and the sales team for handover of properties to ensure a smooth process for the end customer.

What is the day-to-day of the role?

Pre-occupation inspection of properties
Deliver a high standard of customer service across all formats, phone, email, and face to face
Escalation of complaints and managing them through to resolution
Report weekly to Customer Support Manager on trends, sub-contractors, site teams, design issues
Monitor Customer Service Technicians Health and Safety
Hold monthly site surgeries to ensure customers' issues can be aired
Carry out inspections on customer's homes and project manage the remedial works required at the properties
Required Skills and Qualifications

CSCS Card (desirable)
Ability to build rapport with customers, colleagues and sub-contractors
Excellent IT, written and verbal communication skills
Ability to work to deadlines under pressure
Proficient in Microsoft Office
Project management
Full UK driving licence
Previous experience in the building or property industry preferred
Benefits

Pension Scheme
Free, on-site parking
1-1 Recruitment is one of the leading recruitment agencies for jobs in Hampshire for permanent, temporary and contract recruitment solutions. Due to the high volume of applications we are receiving, if you do not hear from a consultant within 5 days, unfortunately your application has been unsuccessful on this occasion. In the meantime please keep an eye on (url removed) for any other potential vacancies