Mortgage Administrator - 12month Contract

Expiring today

18500.00 - 19500.00 GBP Annual
27 May 2021
24 Jun 2021
Contract Type
Full Time
Our client, a professional and well-respected firm on the outskirts of Ipswich are looking to appoint a Mortgage Administrator to join their team. The client is award winning, have a great company culture and are willing to train new members of staff.

This role is initially a 12-month contract, but the client will aim to keep staff after their contract if possible.

The role would suit someone who has come from a financial services or legal background before - or a graduate with some work experience. A completely clear DBS check will be required as well as a clear credit check. You will also ideally need 5 GCSEs above a C (or the equivalent).

Key Duties & Responsibilities:

* To support and assist the Lending Supervisor and the Lending team as required, by providing an efficient lending support service.

* To maintain a high-quality service and ensure all mortgage applications and additional borrowing applications are processed

* To improve application to offer, completion ratio and offer turnaround times by actively and consistently working the pipeline cases ensuring that outstanding items are chased.

* To ensure all phone calls are dealt with in a proficient manner and all queries are answered with minimum delay, developing, and maintaining good communication and working relationships to ensure and efficient delivery of service to customers, mortgage intermediaries, valuers, solicitors, and other staff.

* To work towards Service Level Agreements within department and recognise and implement areas of improvement to add value to the customer experience.

* To provide timely reporting of any areas of concern or potential mortgage fraud identified during day-to-day operations.

Skills & Experience Requires:

* Must have 1 year administration or customer service experience

* Must be a good team player

* Strong communication skills - verbal and written

* General administration accuracy and compliance

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