Senior Housing Officer

27 May 2021
24 Jun 2021
Contract Type
Full Time

Based in Kirklees, Huddersfield, Morley
Start: ASAP
Duration: Until March 2022
Days working: 3 days a week
Salary: GBP18,600
Required: Must have own car - Fuel is expensedKey Deliverables:

* To be responsible for the generic housing management of 466 local authority homes including 140 homes across 3 extra care facilities.

* Deliver a high customer satisfaction and conduct all customer satisfaction performance tests in accordance with the contract.

* Ensure that equality is a key consideration and that the concepts of quality and equality are fully integrated into practices and procedures relating to service delivery.
* Maximise opportunities for customer involvement.
* Provide help and support to customers including advice on rent payments where appropriate.

* Ensure customers meet and maintain all the obligations outlined in their tenancy agreement.

* Develop close working partnerships with several different organisations, such as Kirklees Council Departments, Police, Social Services Council, and departments within Kirklees Council.

* Work in Partnership with Kirklees Federation of Tenants and Residents Associations (KFTRA), individual Tenants and Residents Associations and other community groups as appropriate.

Key Tasks:

* Effectively deal with a range of housing management issues including but not limited to; rental income and debt management, anti social behavior, breaches of tenancy, succession, and assignment, all in accordance with relevant legislation and contract policy and procedures.

* Develop approaches, systems and practices which ensure the service meets the specification. Act and develop initiatives to solve problems and beat the specification at every opportunity

* Apply effective voids management techniques to ensure turnaround times are minimised in accordance with the contract.

* Oversee the delivery of repairs and maintenance.

* Prepare documents that may be used in case conferences or as evidence in court.
* Ensure that the services provided are continually reviewed and refined to exceed customer expectations.
* To be an integral part of the management team of the contract including deputising in the absence of colleagues and carrying out any other reasonable ad-hoc duties as required.
* Form part of on-call Rota with availability 24/7 to attend site as necessary

Essential criteria
* Experience in delivering housing management services
* Experience of staff supervision

* Good report writing skills
* Be able to effectively manage conflicting priorities
* The ability to communicate effectively at all levels.
* Knowledge of current housing legislation.
* A good knowledge of the Housing benefit system
* Have good IT skills and be able to use a variety of software packages such as Excel and other office applications.
* Hold a current UK driving license and have daily use of a vehicle.


Disclaimer: This vacancy is based in the United Kingdom. Barker Ross Recruitment only operates in the UK and can only process applications from candidates who are currently a resident and eligible to work in the UK.

Whilst we endeavour to contact you following your response due to the high volume of applications this cannot always be possible. If you have not had notification within 7 days unfortunately your application has not been successful.

This vacancy is being advertised on behalf of Barker Ross Group who is acting as a recruitment agency.

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