Neighbourhood Administrator - Housing

Neighbourhood Administrator - Housing

Chippenham, Wiltshire

£20,991 - £23,089 FTE per annum – depending on skills  

Contract type: Permanent 

Working hours: Part Time 14 hours per week 

About us

In April 2021, GreenSquare and Accord Housing Association merged to create a bigger, better, organisation. GreenSquareAccord now provides over 25,000 homes to more than 54,000 people, we deliver over 3 million hours of care to individuals every year and have a geographical reach from Newcastle upon Tyne to Salisbury, Wiltshire. We have a staff team of approx. 4,000 people.

The GreenSquareAccord story is about building better lives. GreenSquareAccord is committed to building more homes and providing more care and support to more people, whilst still delivering the locally-focused services to the people who need them most. 

Everything we do comes back to people – whether that’s providing a good quality, safe home, helping someone to live an independent life, addressing social injustice and equality and everything else in between. 

Our vision for GreenSquareAccord is to be an organisation where people can enjoy happiness, health and prosperity.
 

About the role 

We are now recruiting for a Neighbourhood Administrator to provide administrative and front line support to the Neighbourhood Teams, including Housing Officers, Tenancy Sustainment Officers, Community Involvement Officers and Team Managers. You will work collaboratively with Lettings, Housing Officers and Customer Accounts to ensure that the Lettings targets are met, relevant checks are completed, and legal documents are accurately prepared. 

Within this role, you will provide an excellent service to all existing and new GreenSquareAccord customers regardless of tenure and create a positive and professional first impression of GreenSquareAccord. 

You will be responsible for completing a variety of detailed tasks with the utmost accuracy. You are the main point of contact for new customers at the beginning of their journey with GreenSquareAccord. Liaison with internal teams is essential for ensuring an excellent customer experience.  

About you 

It is essential that you have strong administration skills and have the ability to multitask and work in a fast paced environment with conflicting priorities. You must be able to communicate effectively in writing and verbally with a wide range of people. 

You will have demonstrable ability to manage multiple calendars to ensure that targets are met and that visits are managed to make best use of time and value for money. 

It is essential for this role that you are able to prioritise; manage own workload and team workload to meet tight deadlines.

Benefits

In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes; annual holiday entitlement (plus statutory bank holidays); a defined contribution pension scheme; trust based flexible working and a Confidential Employee Assistance Programme (EAP). 

All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy.

GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the ‘essential eligibility criteria’ for the role, as detailed in the job description, are guaranteed an interview.

If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.