Technical Support Specialist (French Speaking)
- Recruiter
- Confidential
- Location
- Oxfordshire
- Salary
- Competitive
- Posted
- 26 May 2021
- Closes
- 23 Jun 2021
- Sectors
- IT, IT Support
- Contract Type
- Permanent
- Hours
- Full Time
Technical Support Specialist (French Speaking)
Automotive Software Vendor
GBP25,000
Office Based Role - Reading, UK
Cooper Lomaz is looking to recruit an experienced Technical Support Specialist to join our client, an Automotive Software Vendor based in Reading.
This is an exciting opportunity for an experienced Technical Support Operative to join a fantastic company who can offer an excellent working environment and great long term career prospects.
Previous experience in a customer focused, technical support environment is required to apply for this role. It is also essential for you to be fluent in French.
Key area's of responsibility include:
Deliver technical support for Dealers to identify and resolve problems with PC /Laptop hardware/ software and associated equipment.
Receive calls from National Sales Companies and follows up by making a call to the relevant Dealer to diagnose problems.
Resolve queries from customers, suppliers and installers liaising with other team members as necessary.
Provide technical information as required.
Perform troubleshooting using decision tree to determine which piece of equipment is faulty and escalate the problem
to the appropriate supplier.
In case of problems with laptops and tablets, will try and rectify the issue over the phone. Otherwise will escalate the problem to the equipment supplier in the agreed manner to begin the repair process within the agreed service level agreement.
Arrange delivery of the loan equipment.
Act as a liaison between the Dealers and the equipment suppliers.
Chase Dealers for the return of loan equipment.
Provide back up support to other team members as required.
If this vacancy is of interest to you or if you would like to find out more about others like it then please contact Cooper Lomaz today
Automotive Software Vendor
GBP25,000
Office Based Role - Reading, UK
Cooper Lomaz is looking to recruit an experienced Technical Support Specialist to join our client, an Automotive Software Vendor based in Reading.
This is an exciting opportunity for an experienced Technical Support Operative to join a fantastic company who can offer an excellent working environment and great long term career prospects.
Previous experience in a customer focused, technical support environment is required to apply for this role. It is also essential for you to be fluent in French.
Key area's of responsibility include:
Deliver technical support for Dealers to identify and resolve problems with PC /Laptop hardware/ software and associated equipment.
Receive calls from National Sales Companies and follows up by making a call to the relevant Dealer to diagnose problems.
Resolve queries from customers, suppliers and installers liaising with other team members as necessary.
Provide technical information as required.
Perform troubleshooting using decision tree to determine which piece of equipment is faulty and escalate the problem
to the appropriate supplier.
In case of problems with laptops and tablets, will try and rectify the issue over the phone. Otherwise will escalate the problem to the equipment supplier in the agreed manner to begin the repair process within the agreed service level agreement.
Arrange delivery of the loan equipment.
Act as a liaison between the Dealers and the equipment suppliers.
Chase Dealers for the return of loan equipment.
Provide back up support to other team members as required.
If this vacancy is of interest to you or if you would like to find out more about others like it then please contact Cooper Lomaz today