IT Help Desk Support
- Recruiter
- Confidential
- Location
- Colchester
- Salary
- 18000.00 - 26000.00 GBP Annual
- Posted
- 27 May 2021
- Closes
- 24 Jun 2021
- Sectors
- IT, IT Support
- Contract Type
- Permanent
- Hours
- Full Time
IT Help Desk Support
An exciting position has become available for a full-time IT Help Desk Support based in Colchester. The successful candidate will work Monday-Friday 9am to 5:30pm earn GBP18,000-GBP26,000 depending on experience.
Role Requirements
Excellent communication skills that allow you to interact with customers & colleagues
Working knowledge of desktop applications to include Microsoft Office
Role Responsibilities
Support existing customer base via phone/email/in person
Provide technical assistance for questions and problems
Create a superlative customer experience with pro-active communication throughout the life cycle of a support issue
Escalate more technically challenging issues to second line support staff while keeping the customer fully informed of progress
Following up with customers to ensure full resolution of issues
Recording of common issues with resolutions within a support database
Remote Installation of software updates
Check data backup logs for expected operation
Company
Our client is a specialised Freight Forwarding and Fuel Distribution Software company with over 30 years of Software development experience and hundreds of clients in the UK and Worldwide.
Why should you apply?
The chance to join a well-established company
The opportunity to become part of a hardworking, dedicated team
To showcase your knowledge and experience
25 days holiday
Private medical
Pension Scheme
If you're the ideal candidate our client is looking for, please send your CV by clicking the APPLY button
Keywords: IT Help Desk Support, Software, Software Updates, Technical Assistance, Second Line Support Staff, Freight Forwarding, Fuel Distribution Software, Software Development
An exciting position has become available for a full-time IT Help Desk Support based in Colchester. The successful candidate will work Monday-Friday 9am to 5:30pm earn GBP18,000-GBP26,000 depending on experience.
Role Requirements
Excellent communication skills that allow you to interact with customers & colleagues
Working knowledge of desktop applications to include Microsoft Office
Role Responsibilities
Support existing customer base via phone/email/in person
Provide technical assistance for questions and problems
Create a superlative customer experience with pro-active communication throughout the life cycle of a support issue
Escalate more technically challenging issues to second line support staff while keeping the customer fully informed of progress
Following up with customers to ensure full resolution of issues
Recording of common issues with resolutions within a support database
Remote Installation of software updates
Check data backup logs for expected operation
Company
Our client is a specialised Freight Forwarding and Fuel Distribution Software company with over 30 years of Software development experience and hundreds of clients in the UK and Worldwide.
Why should you apply?
The chance to join a well-established company
The opportunity to become part of a hardworking, dedicated team
To showcase your knowledge and experience
25 days holiday
Private medical
Pension Scheme
If you're the ideal candidate our client is looking for, please send your CV by clicking the APPLY button
Keywords: IT Help Desk Support, Software, Software Updates, Technical Assistance, Second Line Support Staff, Freight Forwarding, Fuel Distribution Software, Software Development