Complaints & Customer Service Advisor
- Recruiter
- Confidential
- Location
- Chester
- Salary
- Competitive
- Posted
- 24 May 2021
- Closes
- 21 Jun 2021
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
A Complaints and Customer Service Advisor is required for this leading financial services business based in Chester.
You will be responsible for handling a large volume of inbound queries via the telephone and email bringing them to resolution where possible.
Duties will also include:
The investigation of early stage complaints
Be a key point of contact for the sales team to assist with customer enquiries
Collecting outstanding invoices
Identify and handle vulnerable customers and knowing when to support and refer themThis is a permanent role offering a basic salary of GBP20,000 per annum plus an excellent company benefits package.
To be suitable for this role you will have outstanding communication skills, good problem solving ability and enjoy working in a fast moving and sometime pressurised environment.
Email your CV to be considered for this great opportunity - if you do not hear from us within 5 working days, please assume you have not been successful.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy h t t p : / / w w w . n m s r e c r u i t . c o m / p r i v a c y - p o l i c i e s on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or the GDPR please contact us on a d m i m s r e c r u i t . c o m
You will be responsible for handling a large volume of inbound queries via the telephone and email bringing them to resolution where possible.
Duties will also include:
The investigation of early stage complaints
Be a key point of contact for the sales team to assist with customer enquiries
Collecting outstanding invoices
Identify and handle vulnerable customers and knowing when to support and refer themThis is a permanent role offering a basic salary of GBP20,000 per annum plus an excellent company benefits package.
To be suitable for this role you will have outstanding communication skills, good problem solving ability and enjoy working in a fast moving and sometime pressurised environment.
Email your CV to be considered for this great opportunity - if you do not hear from us within 5 working days, please assume you have not been successful.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy h t t p : / / w w w . n m s r e c r u i t . c o m / p r i v a c y - p o l i c i e s on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or the GDPR please contact us on a d m i m s r e c r u i t . c o m