Competency Development Manager - Mortgages

Recruiter
Confidential
Location
Hereford
Salary
Competitive
Posted
26 May 2021
Closes
23 Jun 2021
Contract Type
Permanent
Hours
Full Time
Competency Development Manager - Mortgages

Fulltime Monday to Friday - Field Based (South).

We're looking to expand our amazing Compliance team to deliver our innovative, tech driven T&C Scheme. Reporting to one of our Regional Field Operations Managers, our CDM's are responsible for implementation of the Training and Competency scheme incorporating High Risk Advisers, Key Firm Accounts, and training and development of new advisers to full competence. If you think you have what it takes to be part of our team, come and join us!

There's lots to do ???

* Effective supervision of Advisers within your span of control ensuring:

o Promptly raise any concerns or areas of Risk associated with Advisers and AR Firms

o All new Advisors achieve fully competent (FC) status within required time limits

o Support Academy Advisers through ATT-IC-FC, completing extra checks where required, depending on level of competency.

Provide L&D support for assessments/roleplays etc

Assist with workshops providing support where appropriate in order to support the Adviser journey

Use observation skills to identify areas of concern or development need of Advisors and address promptly putting development plans in place where necessary

Provide relevant support throughout journey appropriate to adviser experience

Supporting advisers to deliver excellent customer service and a consistent TCF customer journey

Carry out side by side and/or remote coaching and provide feedback.

Work closely with Approved Persons to ensure training priorities are met within timelines

Regular updates & completion of relevant back office system to ensure audit trail for activities completed

Complete regular reviews of AR firms to ensure effectiveness of controls within the business, providing a report with a summary of findings and action plan to the relevant Approved Person (Larger AR Firms and Key Accounts)

Complete follow up where required to ensure action or development points have been completed within timescales and provide guidance and assistance where needed

Effectively handle any regulatory or compliance queries received from AR firms & Advisors, raising any action points as necessary, acting as first point of contact

Identify and manage risk within the business (to include quality of client files, advice quality, advice process, new advisers moving through scheme, operating procedures etc.)

Regular updates & completion of relevant back office system to ensure audit trail for activities completed

Audit of new ARs when required ensuring that all activity & documentation meet the necessary standard

Working closely with Advice Quality, to ensure that all checks are followed up and any issues are dealt with promptly

Analysis of provided tech data (through agreed systems) to identify areas of concern or development of Advisers, and input appropriate development plans

Share best practice with other colleagues to continually build knowledge and promote consistency

Proactively provide holiday/absence cover for the team as determined by management

Willingness & ability to travel within the field to enable required levels of supervision

Effectively contribute to Team meetings

Ensure adherence to the T&C scheme at all times, at all levels

Ensure all relevant regulatory knowledge is kept up to date

Any other duties as requested by management in line with areas of compliance to meet business needs

Proactively contribute to the wider compliance teams to improve processes and procedures to drive efficiency

Ensure that there is a consistent approach to compliance and regulatory policy

About You!

* Ability to communicate at all levels with professionalism and integrity

* Excellent coaching, listening and development skills

* Able to adopt a pragmatic and common-sense approach to scenarios where required

* Ability to create and follow through on development or action plans

* Ability to motivate Advisors to strive for success

* Ability to handle conflict where appropriate

* Effective self-management to drive efficiencies

* Observation and analytical skills to identify any issues or areas of risk

* Out of the box thinking to enable process improvement at all times

* Able to build effective relationships with key stakeholders

* Sound problem-solving skills, with ability to plan effective contingencies and solutions

* Use good judgement and self-sufficiency at all times to enable sound decision making

* Remain calm under pressure

* Excellent communication and influencing skills across a range of stakeholders to influence change and form strong working relationships

* Strong organisation skills with ability to prioritise and meet deadlines

* Ability to adapt and change priorities in line with business needs

* Ability and willingness to travel and cover large geographical area if required

What you'll need:

* CEMAP or equivalent financial services qualification

* Good Microsoft Office Knowledge (Word/Excel)

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