Night Customer Service Advisor

Winner Recruitment are currently working with a leading transport and distribution company, supporting them with recruitment of their Night Customer Service Advisor vacancy. You will be based in Tamworth and working 4 days on and 4 days off between 7pm - 7am., 12 hour shifts .

You will join a great team and a rapidly growing business and you will be responsible for being the first point of contact for customers and drivers. The role requires a high level of flexibility and the ability to communicate orally as well as in writing, working off your own initiative and performing consistently and efficiently. Communication will be via telephone, email and proactive alerts. Working to achieve optimum customer satisfaction and service delivery at all times.

The duties of the Night Customer Service Advisor will be:

To provide a consistently high standard of Customer Service to all customers
Respond appropriately and professionally to all customer requests
Respond appropriately and professionally to all driver requests
Job Allocation to drivers and planning to achieve required response times to ensure Customer Satisfaction
Maintain continuous contact with Customer and Driver during end to end process of our service provision.
Costing of jobs for Customer and Driver
Professional and efficient point of contact for customers and drivers via inbound/outbound calls and e mail.
Handling of live customer complaints
Achieve response times (SLA)
Full awareness of real-time resource availability
Accurate pricing of jobs for drivers and customers as per pricing process
Maximise profit and prevent occurrence of loss making jobs
The ideal Night Customer Service Advisor will have:

The ability to work 4 on 4 off, 12 hour shift, 7pm - 7am
Excellent customer service experience
The ability to work on all days of the week
Experience within transport or logistics
The salary for this role is GBP23,650, this includes a 10% night allowance

Hours of work are 7pm - 7am, 4 on 4 off shift pattern