Resident Services Assistant
- Recruiter
- Confidential
- Location
- Blaenau Gwent
- Salary
- Competitive
- Posted
- 26 May 2021
- Closes
- 23 Jun 2021
- Sectors
- Customer Service & Call Centre
- Contract Type
- Contract
- Hours
- Full Time
About the vacancy:
We have a number of full time or part time roles available, please specify your availability in your supporting statement
This is a fixed term role until 30th November 2021
The Resident Services Assistant role will require individuals with the right balance of skills and competencies; candidates should have a passion for providing excellent services at first point of contact via a variety of communication preferences, and deliver our Customer Service Standards with a commitment to continuous service improvement.
You will deliver all first point of contact through our telephony service as well as face to face (when services resume) and stay updated with any changes, along with sharing information across the Association to ensure an excellent customer experience at every interaction. The successful candidate will be confident communicating with members of the public over the phone, with resilience and a tough mental attitude to work under pressure.
If you have a passion for helping others and providing excellent customer service, we want to hear from you today!
Specifically a Resident Services Assistant will:
Provide a warm and friendly welcome to all visitors,
Be responsible and accountable for resolving customer enquiries which may lead to organising appointments with the relevant team,
Collate insight information at first point of contact,
Deliver, promote and support a 'right first time' agenda to achieve NCH strategic objectives,
Deliver customer service and relevant administrative functions to achieve resolution at first point of contact,
Deliver a broad range of front facing service activity, working with Resident Services Officers and specialist teams to ensure a consistency of approach across different communication channels and touch points,
Utilise multiple digital channels, promoting channel shift at every opportunity and providing services within defined boundaries.
For further information about the role, please contact
Application Process:
We require an application form to be completed for every role, we cannot accept CVs sent via email.
Closing Date: Sunday 6th June
Shortlisting Date: Monday 7th June
Interview Date: Friday 11th June
Your NCH, our comprehensive benefits package:
Check out our total reward package and benefits calculator here:
We believe NCH is a great place to work and it's important to us that our people feel the same way.
As well as offering varied and fulfilling careers, we want every colleague to feel appreciated.
That means having the best possible benefits package, the flexibility to maintain a great work-life balance and the opportunity to achieve your full potential.
Enhanced Pension Scheme:
We operate two pension schemes, one with Now Pensions, and one with the Local Government Pension Scheme (LGPS).
Enhanced Annual Leave:
You'll start on 25 days annual leave (+ Bank Holidays).
Agile Working Policy (dependent on role):
NCH work with the philosophy that 'work is something you do rather than somewhere you go.'
Health and Wellbeing:
We have many health and wellbeing policies and initiatives such as Cycle to Work, Enhanced Maternity/Paternity/Adoption and Sick leave and a sabbatical leave policy.
Development:
We offer many professional and personal development options such as paying for professional membership, sponsored study opportunities and career progression and development.
About Newport City Homes
At Newport City Homes (NCH), we're passionate about providing quality homes in communities where people want to live. We are an association which strives for excellence in everything we do. We listen, learn, improve, and most of all, deliver to an excellent service to our communities.
This is a really exciting time for us as we build on the success of our 2020 Vision and deliver our new strategy for the next five years. NCH Strategy 2025 sets out the ambition and priorities that will drive our work and ensure we focus on delivering the best possible outcomes for our customers, communities, colleagues and the city of Newport.
NCH strives to be an equal opportunities employer and welcomes applications from all sections of the community
We have a number of full time or part time roles available, please specify your availability in your supporting statement
This is a fixed term role until 30th November 2021
The Resident Services Assistant role will require individuals with the right balance of skills and competencies; candidates should have a passion for providing excellent services at first point of contact via a variety of communication preferences, and deliver our Customer Service Standards with a commitment to continuous service improvement.
You will deliver all first point of contact through our telephony service as well as face to face (when services resume) and stay updated with any changes, along with sharing information across the Association to ensure an excellent customer experience at every interaction. The successful candidate will be confident communicating with members of the public over the phone, with resilience and a tough mental attitude to work under pressure.
If you have a passion for helping others and providing excellent customer service, we want to hear from you today!
Specifically a Resident Services Assistant will:
Provide a warm and friendly welcome to all visitors,
Be responsible and accountable for resolving customer enquiries which may lead to organising appointments with the relevant team,
Collate insight information at first point of contact,
Deliver, promote and support a 'right first time' agenda to achieve NCH strategic objectives,
Deliver customer service and relevant administrative functions to achieve resolution at first point of contact,
Deliver a broad range of front facing service activity, working with Resident Services Officers and specialist teams to ensure a consistency of approach across different communication channels and touch points,
Utilise multiple digital channels, promoting channel shift at every opportunity and providing services within defined boundaries.
For further information about the role, please contact
Application Process:
We require an application form to be completed for every role, we cannot accept CVs sent via email.
Closing Date: Sunday 6th June
Shortlisting Date: Monday 7th June
Interview Date: Friday 11th June
Your NCH, our comprehensive benefits package:
Check out our total reward package and benefits calculator here:
We believe NCH is a great place to work and it's important to us that our people feel the same way.
As well as offering varied and fulfilling careers, we want every colleague to feel appreciated.
That means having the best possible benefits package, the flexibility to maintain a great work-life balance and the opportunity to achieve your full potential.
Enhanced Pension Scheme:
We operate two pension schemes, one with Now Pensions, and one with the Local Government Pension Scheme (LGPS).
Enhanced Annual Leave:
You'll start on 25 days annual leave (+ Bank Holidays).
Agile Working Policy (dependent on role):
NCH work with the philosophy that 'work is something you do rather than somewhere you go.'
Health and Wellbeing:
We have many health and wellbeing policies and initiatives such as Cycle to Work, Enhanced Maternity/Paternity/Adoption and Sick leave and a sabbatical leave policy.
Development:
We offer many professional and personal development options such as paying for professional membership, sponsored study opportunities and career progression and development.
About Newport City Homes
At Newport City Homes (NCH), we're passionate about providing quality homes in communities where people want to live. We are an association which strives for excellence in everything we do. We listen, learn, improve, and most of all, deliver to an excellent service to our communities.
This is a really exciting time for us as we build on the success of our 2020 Vision and deliver our new strategy for the next five years. NCH Strategy 2025 sets out the ambition and priorities that will drive our work and ensure we focus on delivering the best possible outcomes for our customers, communities, colleagues and the city of Newport.
NCH strives to be an equal opportunities employer and welcomes applications from all sections of the community