Export Customer Service (French or Spanish Speaking)

20000.00 - 25000.00 GBP Annual
26 May 2021
23 Jun 2021
Multi lingual
Contract Type
Full Time
Job Title: Export Customer Services - French or Spanish speaking
Pay Rate: GBP20,000 - GBP25,000 D.O.E
Hours: Monday to Friday (Office Hours)
Location: Dewsbury
Contract: Permanent
Start Date: ASAP


Our client is a leader in its given field in the UK producing high quality DIY products for a range of major retailers are looking to expand their team with a Export Customer Service representative.

Knowledge and Skills Required

* The ability to communicate effectively with customers and liaise with the rest of the sales team, other departments within the company and transport companies
* Good knowledge of international export documents.
* Close attention to detail and high levels of accuracy.
* Fast reaction to problem solving
* The ability to work under pressure and prioritise the jobs according to set deadlines.
* Extremely organised.
* Languages: excellent English, Spanish and/or French language

Main Duties
* Key account contact for assigned customers.
* Processing and opening new customer accounts with the sales manager, liaise with accounts department regarding credit checks.
* Setting up new product specifications according to customer requirements.
* Creating new products on customer accounts with prices provided by sales manager.
* Elaborate documentation process with the customer to determine what export documents and/or special documents are required.
* Receive and compare transport offers.
* Receive and process all customer orders.
* Process customer invoice/credit notes and send to customer via email
* Confirm product availability with production planning team.
* Attend weekly production meetings to ensure the scheduled dispatch date can be met and to represent customer's needs.
* Preparing all commercial and transport documents according to customer requirements and country specific legislation's.
* Liaise with transport companies to organise sea, air or road transport.
* Create dangerous goods notes for hazardous consignments.
* Issuing export and customs certificates (EUR1, COO, ATR etc).
* Providing total customer service and general communication with customers.
* Receive and check incoming transport invoices and allocate for accounts department.
* Cost control of transports according to targets set.
* Proactively controlling and chasing outstanding customer payments.
* Receive and raise customer complaints to quality department.
* Attending monthly quality meetings with quality department and accountancy to discuss on going complaint investigations and complaint related expenses.
* Prepare a report with the sales figures and any relevant matter for the area and customers assigned to present in the monthly Sales Meeting.
* Arranging office correspondence.
* Organising and undertaking office administration duties.
* Filling to be completed on a weekly basis and in a consistent manner.

Other General Duties
* Cover absence/holidays of other members of the sales team.
* Answering of the main incoming calls into the business and directing them accordingly
* Postal Duties
* Greeting Visitors

The first stage of the application process is to apply online. If you would like any more information about this vacancy before applying, please feel free to contact us and ask for Nathan. Or you can email (url removed).

If you have not been contacted by telephone or email within 7 days of your application, you have been unsuccessful on this occasion. Unless you notify us otherwise, we will retain your CV and covering letter on our database and may contact you with other job opportunities in the future.

Regional Recruitment Services Ltd acts as a Recruitment Agency and Employment Business that specialise in Customer Services & Administration, Sales & Marketing, IT & Tech Support, Accountancy & Finance, Supply Chain & Logistics, Engineering & Manufacturing and Trades & Labour. You can view all of our live vacancies by visiting our website. Please be aware that if unsuccessful, we will retain your CV on file and will endeavour to find you a suitable position unless notified of otherwise

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