Assistant Customer Service Manager

28000.00 - 33000.00 GBP Annual + Pension, Training
26 May 2021
23 Jun 2021
Contract Type
Full Time
Assistant Customer Service Manager. Our client a leader in their field are recruiting now. In protecting buildings in areas such as Mayfair, Albert Embankment, Soho and Smithfield EC1 they have attracted worldwide media attention and appeared on Channel 4, Russia's Channel 1 and numerous London based channels. Due to continued investment, they are looking for a Assistant Customer Service Manager at their site in Greater London.

Role Profile:

* Action queries via email, telephone and Tasks. Following up to ensure a positive outcome.

* Appoint and liaise with Head Guardians on a fortnightly basis

* Ensure Guardian compliance with the Licence Agreement

* Follow-up with customers regarding non-payment of Licence Fee within 2 days of non-payment with a call or visit.

* Action inspection reports raised via Arthur on Line (AOL). Create Tasks and follow to completion.

* Reply to all customer raised issues in a recognised, acceptable time frame (24 hours) and ensure all issues are seen through to completion within the code of conduct time frames.

Skills & Experience Required

* Ideally educated to a degree level with 1-2 years customer service experience.

* Or 5-10 years of Senior Customer Service Experience.

* Excellent problem-solving skills.

* Proficient in using Outlook and Microsoft Word and Excel

* Any experience in property management would be desirable.

Hours of Work: 9:30 am to 6:00 pm Monday to Friday