House Host/Receptionist
- Recruiter
- Confidential
- Location
- Cambridge
- Salary
- Competitive
- Posted
- 26 May 2021
- Closes
- 23 Jun 2021
- Sectors
- Admin, Secretarial & PA
- Contract Type
- Permanent
- Hours
- Full Time
Be you. At work.
Here at Locke, we create spaces where you can be you - and we don't just mean our design-led aparthotels. From front desk to back office, on-the-ground to behind-the-scenes, our team makes Locke what it is. Forget demographics: we're building a community of the culturally curious. The forward-thinking. The ever-questioning.
Locke is growing. With new openings across the UK and Europe coming up, we're at an exciting time in our young life. Want to get stuck in? Roll up your sleeves and let's go.
Beyond the gowns. Beyond the gates. Beyond the guidebook. On the cusp of the city, just north-west of the centre, is Turing Locke: a sleek, avant-garde style aparthotel in the brand-new, sustainable district of Eddington. Spacious and beautifully designed Locke apartments - perfect for families, friends, solo travellers and colleagues to eat, drink, work and work-out in the light and leafy social spaces. And explore the community and countryside, all the while being just a 10 minute cycle from the historic centre.
House Host - the role.
Are you a natural host? A people person with next level organisational skills? Do you get a kick from creating a seamless, welcoming experience? Reporting to the Assistant General Manager, you'll be a key member of the reception team and the face of the Locke brand. It'll be up to you to make our guests feel at home from the minute they arrive, until the minute they leave (if they can bring themselves to do that???).
What it looks like.
Creating tell-your-mates experiences that makes guests want to keep coming back
Being an authority on local goings-on around Cambridge and inspiring guests with new ideas
Being a friendly face and go-to person for guests, contractors and visitors
Managing reservations and queries online, by email, on the phone and in person with a can-do attitude
Being empowered to use your initiative when dealing with guest complaints or operational challenges
Supporting the management team in ensuring our apartments stay looking fresh
Liaising with contractors and suppliers
Being happy working both on your own and as part of a team
Taking payments and reconciling the books at the end of the day
Actively looking for opportunities to grow revenue and occupancy
Identifying upselling opportunities
Values you'll share;
Courage to question, evolve and be human
Curiosity to seek out innovation, change and creativity
Confidence to challenge convention and look for better ways to do and be
Accountability and the desire to empower those around you
Freedom to be yourself at work, just as much as at play
Acceptance that perfection doesn't exist and no one has a monopoly on good ideas
Recognition of humanity in yourself and others to learn fast, evolve and grow
In return we offer you a bonus scheme, holidays (including the option to buy more if you want them), wellbeing benefits (Cash Plan and an Employee Assistance Programme), free nights in our properties, awesome recognition schemes, pension (the tax efficient way), company sick pay and further benefits tailored to your individual needs.
When and Where?
This role will be based at Turing Locke, however you may be asked to support other Locke properties as and when is needed. We believe in working flexibly - this includes flexibility in work location, working days (including weekends and bank holidays in operations) and working hours. This may be ad hoc or permanent flexibility. Ask your recruiting manager or see our careers page for more information.
About edyn.
Our vision is to create sanctuaries across European cities, which provide a sense of belonging to the free-thinking urbanite in all of us. Each of our brands - Locke, SACO, Wittenberg and The Moorgate - is firmly rooted in the local neighbourhood, offering vibrant experiences and connections which nourish and enliven the soul. To find out more about what it's like to work at edyn, visit
Here at Locke, we create spaces where you can be you - and we don't just mean our design-led aparthotels. From front desk to back office, on-the-ground to behind-the-scenes, our team makes Locke what it is. Forget demographics: we're building a community of the culturally curious. The forward-thinking. The ever-questioning.
Locke is growing. With new openings across the UK and Europe coming up, we're at an exciting time in our young life. Want to get stuck in? Roll up your sleeves and let's go.
Beyond the gowns. Beyond the gates. Beyond the guidebook. On the cusp of the city, just north-west of the centre, is Turing Locke: a sleek, avant-garde style aparthotel in the brand-new, sustainable district of Eddington. Spacious and beautifully designed Locke apartments - perfect for families, friends, solo travellers and colleagues to eat, drink, work and work-out in the light and leafy social spaces. And explore the community and countryside, all the while being just a 10 minute cycle from the historic centre.
House Host - the role.
Are you a natural host? A people person with next level organisational skills? Do you get a kick from creating a seamless, welcoming experience? Reporting to the Assistant General Manager, you'll be a key member of the reception team and the face of the Locke brand. It'll be up to you to make our guests feel at home from the minute they arrive, until the minute they leave (if they can bring themselves to do that???).
What it looks like.
Creating tell-your-mates experiences that makes guests want to keep coming back
Being an authority on local goings-on around Cambridge and inspiring guests with new ideas
Being a friendly face and go-to person for guests, contractors and visitors
Managing reservations and queries online, by email, on the phone and in person with a can-do attitude
Being empowered to use your initiative when dealing with guest complaints or operational challenges
Supporting the management team in ensuring our apartments stay looking fresh
Liaising with contractors and suppliers
Being happy working both on your own and as part of a team
Taking payments and reconciling the books at the end of the day
Actively looking for opportunities to grow revenue and occupancy
Identifying upselling opportunities
Values you'll share;
Courage to question, evolve and be human
Curiosity to seek out innovation, change and creativity
Confidence to challenge convention and look for better ways to do and be
Accountability and the desire to empower those around you
Freedom to be yourself at work, just as much as at play
Acceptance that perfection doesn't exist and no one has a monopoly on good ideas
Recognition of humanity in yourself and others to learn fast, evolve and grow
In return we offer you a bonus scheme, holidays (including the option to buy more if you want them), wellbeing benefits (Cash Plan and an Employee Assistance Programme), free nights in our properties, awesome recognition schemes, pension (the tax efficient way), company sick pay and further benefits tailored to your individual needs.
When and Where?
This role will be based at Turing Locke, however you may be asked to support other Locke properties as and when is needed. We believe in working flexibly - this includes flexibility in work location, working days (including weekends and bank holidays in operations) and working hours. This may be ad hoc or permanent flexibility. Ask your recruiting manager or see our careers page for more information.
About edyn.
Our vision is to create sanctuaries across European cities, which provide a sense of belonging to the free-thinking urbanite in all of us. Each of our brands - Locke, SACO, Wittenberg and The Moorgate - is firmly rooted in the local neighbourhood, offering vibrant experiences and connections which nourish and enliven the soul. To find out more about what it's like to work at edyn, visit