IT Support Analyst

32000.00 - 40000.00 GBP Annual
26 May 2021
23 Jun 2021
Contract Type
Full Time
The Role

Here at Amey we have an opportunity for an experienced IT Analyst to join a supportive and friendly IT team within the Utilities division. Offering a flexible work pattern - a hybrid of home and office working - you will be a key member of the team offering your IT insight to 800 end users across the business.

Ideally your experience will include 2nd and 3rd line support and you will enjoy working collaboratively in this close knit team. This cloud based environment will also require experience of O365 and Microsoft365.

There are 12 locations around the UK and some infrequent travel to the sites may be needed, however the role offers genuine flexibility and a supportive culture.


Assist clients with software, hardware and connectivity issues - 800 end users, 700 laptops/devices, 700 tablets/phones
Assist with software implementation and systems configuration
Undertake issue resolution for desktops/laptops, applications, mobiles, networks, telecommunications, and A/V systems
Test and perform system upgrades to maintain maximum system reliability
Write and maintain documentation to include monthly reports, site information spreadsheets, user guides, etc.Experience required

Windows 10 in an Cloud AD environment
Day to day management of the ITSM Ticketing tool and associated asset data (both hardware and software)
Computer hardware building, imaging, testing, troubleshooting, and repair
Network technology to include DHCP, switches, routers, firewalls, NAT, wireless protocols, and TCP/IP
Antivirus software, InTune and Autopilot
Management of networked multifunction devicesAbout Amey

We're all originals here and our individuality is an asset. We have unique backgrounds and personalities, which means we all bring different ideas to the table. But we do have one thing in common: we all take personal pride in our public service. With every drop of water and spark of electricity we supply, with every bolt we tighten and with every guiding golden nugget of advice, we better manage the services that we all use and rely on every day, ensuring every household in Britain benefits from our work.

Amey is one of the top five support services suppliers in the UK. We employ 16,000 people, have a turnover of GBP2.1bn and a strong forward order-book. Every household in Britain benefits from the work we do. We maintain the UK's road and rail infrastructure, keep schools safe and clean, manage the UK's defence estate, safely escort prisoners and keep prisons and courts secure. We also collect and process waste, as well as deliver utilities services. All of this is underpinned by our leading consulting capabilities which uses engineering design and data analytics to better manage the services we all use and rely on

As one of us, you can really be you because your individuality is an asset. You're surrounded by a team of people who want you to grow and embrace new challenges. People who care about your job satisfaction as well as your wellbeing. There'll be experiences as original as you are, in a career that can feel like many rolled into one. You'll be stretched but always supported. Whether it's working on the biggest bridge in the country, learning to get to grips with the latest technology, or just working with a great group of people every day, you'll find what gets you out of bed in the morning at Amey

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